Sudden Loss of Sound

[Paleviper]

Hope someone can help with this

I suddenly have no sound on my system. Tyring to paly muisc with I tunes results in nothing happening, no sound and no sign that the track is playing but sound not reaching the speakers. The track time remains set at 0.00.

Trying to launch any of the creative consoles or configeration utilities results in it saying there are no supported audio devices.

The system was working fine yesterday but not when turned on today.

The systen is £XS Triad and system details as follows.

The details of the system are as follows
ystem Details Qty
MS OFF 2K7 60D TRIAL BasProSBE 1
ACRONIS TRUEIMAGE V13 2010 Ret 1
Akasa AKCB8-8 8PIN EXTENSION 1
ASUS RAMPAGE II EXTREME X58 1
BUILD/TEST WATERCOOL 1 x VGA 1
BUILD/TEST WATERCOOL CPU 1
CORSAIR OBSIDIAN 800D CC800DW 1
TRIPLE 6GB 3x2G TR3X6G1600C8D 1
Carriage (Non Refundable) CLNK 1
850W CORSAIR CMPSU-850HXUK 1
3XS-TRIAD QUAD CORE SYSTEM 1
FI-0038 Compres Fitting 3/8''ID 7
3845 Rotary Fitting 3/8''ID 3
Swiftech APOGEEGTZCI7 BACKPLAT 1
Sharkoon 12Inch x2 UV BlackLig 1
1YR ONSITE TEL 01204 474756 1
Intel Corei7 920 D0 Step SLBEJ 1
3XS-SYSTEM OVERCLOCK 0 - 10% 1
1GB SAPP HD5870 21161-00-50R 1
FC5870 3831109835067 Acr nick 1
80GB INTEL 2.5i MLC Gen.2 SSD 1
TFC X-360 TRIPLE RADIATOR BLAC 1
LG CH08LS10.AUAR BDR RETAIL 1
Creative Titanium Fat Champ 1
2M FT-0071 Blu Tube 3/8''-1/2'' 2
FESER F1 UV BLUE 1L Water 2
120mm BLUE LED Cmaster S12-EB 3
Sharkoon 12Inch x2 BLUE CCFL 1
ESCAN ISS V10 BUNDLE ONLY WIN7 1
Power Dvd 9 H264 2chan OEM 1
XSPC DDCTOP18W Laing PUMP+TOP 1
XSPC BR525BL Bay Reservoir Blk 1
S/tech SWIF-GTZ-775 CPU WtrBl 1
1TB WD WD1001FALS 32MB CAV BLK 2
MS Windows 7 Home Prem Retail

Any assistance would be appreciated

Thanks

Robin

[format]

Go to device manager and see if you can update your drivers from there.

[Paleviper]

Thanks that seemed to have sorted it out.

Not sure what caused the problem though

[Ben @ Scan]

Hi

Windows Updates can cause the issue as it can try and install the Msoft Version of the Creative Drivers which can cause issues, please make sure you have the latest driver off www.creative.com

Regards

Ben

[Paleviper]

Ben

Updating the driver restored the sound but the panel on the front of the PC that controled it now doesn't function at all although I can still of course control the sound etc through software.

Any suggestions as to why that might happen?

Thanks

Robin

[Ben @ Scan]

Hi paleviper

There should be an option on the Cretaive Audio console you have to switch between them

Regards

Ben

[Paleviper]

Ben

I have had a look at the Creative Audio Console and can see no option to switch between the different ways of controling.

Regards

Robin

[Ben @ Scan]

Hi Robin

I will check the Audio console at work in the morning for you I dont have a creative card unfortunately

Regards

Ben

[Paleviper]

Thanks Ben

[Ben @ Scan]

Hi

Sorry not to have got back to you sooner !

I have checked the Audio console options and cant seem to find a setting, once the latest drivers are installed the front panel should work when headphones are plugged in, its possible the cable has developed a fault but it may even be the port or the soundcard

Please confirm the build and invoice number be emailing these to systemsupport@scan.co.uk and I will look into this for you

Regards

Ben

[Paleviper]

Ben

I have emails the invoice and build numbers to systems support as you requested

Thanks

Robin

[Sanjay@Scan]

Hi,

Can you check what drivers are installed in Device Manager under Sound Video and Game controllers.

The Creative Audio Contol Panel should have a Mode tab were you should be able to choose between the modes like Game Mode etc.

Regards
Sanjay

[Paleviper]

Sorry Sanjay I thought I had replied to this

The Drivers are

Creative SBX-Fi

Provider Creative
Driver date 15/7/2009
Version 6.0.1.1323

ATI High Definition Audio Device

Provider ATI Technologies Inc
Driver Dtae 13/11/2009
Version 7.11.0.7700


I can confirm that the creative audio panel does have a mode button but it doesn't effect the panel on the PC at all though it still stays dead if you change it.

Thanks

Robin

[Ben @ Scan]

Hi

Can you try and reinstall the software off the Creative disk we had a customer with a similar issue the other day and reinstalling off the CD sorted it

Regards

Ben