Hi Pozmu,
Please could you mail your Hexus username, build and invoice number to systemsupport@scan.co.uk
We can then arrange to get a replacement to you.
Regards,
Rob
Hi Pozmu,
Please could you mail your Hexus username, build and invoice number to systemsupport@scan.co.uk
We can then arrange to get a replacement to you.
Regards,
Rob
One more question can I safely use my computer or not?
Hi
We wouldnt advise using the system if the noise is a constant high pitched sound as it may damage the system, I have passed your details to Netsolve to replace the PSU next week
Regards
Ben
So finally this Friday I got PSU replaced (you said it will be done next week - so it was longest week ever)... However it very worries me that it will lead to new problems as the guy who was replacing it used no ESD protecting gear at all - he was just kneeling at carpet and replacing parts of the computer
Another problem I encountered yesterday was inability to resume from hibernation, 1st time ever I seen something like this:
And yes, I'm using standard clock right now... Hope it won't repeat.
I found that is overclocked profile that causes BSODs, please help me.
Hi
Please confirm what you are doing on the system when you get the issue with the overclocking?
Have you looked at our Thread regarding the Windows 7 and Overclocking
http://forums.hexus.net/scan-3xs-sys...ocked-pcs.html
Regards
Ben
I checked this & overclocking profile before with you and it was all good... but with BSODs
Hi pozmu
You are saying that you checked the settings but the issue occured when resuming from hibernation which is one of the settings we disable as it causes issues on an Overclcocked system...
Please confirm the exact issue with the system you are having
Regards
Regarding hibernation:
But it isn't a problem, it works ok now on standard profile.And yes, I'm using standard clock right now... Hope it won't repeat.
Exact issue are BSODs when using overclocked profile with hibernation, standby etc. disabled.
It happens randomly, not very often but regularly - I posted details on 1st page of this thread
Hi
Please email the latest minidumps to systemsupport@scan.co.uk and we will look at these for you
Regards
Ben
I have another problem
I frequently experience total system crashes when playing games. Let's say I'm playing BF3 - there is no way I could play it all day because it will sooner or later crash my PC. Usually crash is in the form of gray screen of death, sometimes with repeating sound... There is nothing in Windows Event log and no minidumps. First I thought it was related to overclock or/and BF3 but even after switching to standard profile (no OC) it still happens. I had two or three similar crashes with other games but I'm not sure if they were exactly same type of crashes...
I tried monitoring my system with SpeedFan but I'm not sure how to read its logs (CLICK TO DL) - they show that just before the crash GPU temp went all the way down to 0??? I suspect it's graphics card problem as I sometimes get "Display driver has stopped responding and has recovered" message in Windows - usually during or after gaming but one day I had this happening multiple times while I was just browsing the Internet - strangely increasing fan speed helped in that situation, despite the fact that GPU temps were relatively low. I know this kind of problems can be caused by multiple different things e.g. drivers (I updated to latest 301.42) but I'm worried it may be related to PSU replacement "procedure" made by your technician that could expose card to ESD
Right now I'm testing my system by playing other demanding games with EVGA Precision X monitoring software logging GPU parameters to confirm that it happens with other games and not just BF...
Damn it crashes in other games too, it crashed while playing Sleeping Dogs demo (this one was fast - after about ~30 minutes of playing):
See @ Youtube (with sound)
Here is EVGA PRECISION X log.
It crashed with red screen and buzzing sounds, in BF3 it crashes to gray screen...
I thought it may be related to heat because with default settings card could go as hot as 85C but I enabled software fan curve so it would run cooler but to no avail... as you can see it still crashes :/
PLS Help
Last edited by pozmu; 11-09-2012 at 08:35 PM.
Hi
Please email us through your query in future as we can get the spec of the system and check the warranty cover without asking for any further info
Please email your Build and Invoice number to systemsupport@scan.co.uk and we will look into this for you
Regards
Ben
Information sent.
As for suggestion to e-mail you instead writing here... hmmm, I don't understand something I thought this forum was intended for such things? And I'm certain you could get this info without asking me for it because I already got two replacements for my computer from this topic and also my forum account is connected to my scan account so I can get free delivery
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