Hello
My Scan PC arrived this morning and all seemed well.
Before installing software, one of the first things I did was plug in my external hard drive to copy some data onto the PC (Hitachi Touro Mobile 1TB USB3).
This was connected to a USB3 port at the front of the machine. I plugged it in and it said it was installing the device. It looked ok - so I tried to copy a folder across. After a few seconds, it stopped - and gave this error message: "You need to format the disk in drive F: before you can use it".
Over the next hour or two, I tried using the drive again in the usb3 port at various points. Sometimes the same error comes up instantly. Sometimes it takes 20-30 mins before it comes up.
This was odd for 2 reasons:
1) The same drive works fine on my other Windows 7 PC and Win XP PCs - never had this error before
2) When I plug the drive into a USB2 port on the Scan PC, I don't seem to get the error and it works fine.
Which leads me to believe that there is something up with the USB3 on this Scan PC - either power management? or motherboard drivers?
I would be most grateful for any suggestions.
Many thanks - I am desperate to take advantage of USB3's higher data transfer rates!



SCAN 3XS Systems Support
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