Soundcard problem

[Drakkonis]

Hi I've already sent customer support an e-mail but I thought I'd better post here as well.



A week ago my soundcard stopped working. Where the sound icon is on the taskbar instead of saying SB X-FI it just said SPDIF out and I was getting no sound.Also the creative audio software said it could not detect a soundcard.
I looked in Device manager and it listed my Creative soundcard. It said everything was working properly and that the drivers were up to date and working fine.
I spoke to one of your technicians and he suggested that I uninstall the drivers. I did this and rebooted my pc. Windows found the soundcard and automatically downloaded the drivers and everything started working fine again.
This Sunday the problem happened again so I did the same think as before and everything was ok. It has now happened again today, I am now starting to feel concerned as the problem has now happened three times in a week.
Could there be a bigger underlining problem?

Thanks

[YEHBABY]

Up until recently, I had an X-FI Gamer PCI sound card. I would often lose sound and the only way to fix it was to reload the drivers. It would happen a few times a month and occasionally a few times a week. It was a right pain...

Even after a bit of research I didn't get to the bottom of it. I remember someone saying it was to do with the way the drivers were packaged in one was having trouble with the speed of new SSDs???

[Ben @ Scan]

Hi YEHBABY

Can you drop us an email with your build number and invoice number to systemsupport@scan.co.uk and we will look into this for you

Regards

Ben

[YEHBABY]

Hi YEHBABY

Can you drop us an email with your build number and invoice number to systemsupport@scan.co.uk and we will look into this for you

Regards

Ben

Thanks Ben, but its not me with the problem, its Drakkonis above me

[Kovoet]

Lol send him the address off the nearest specsavers

[Ben @ Scan]

Hi Guys

Sorry about that and funny you should say that Kovoet as I am off to get my eyes checked today !

Same applies to you Drakkonis :-)

Can you drop us an email with your build number and invoice number to systemsupport@scan.co.uk and we will look into this for you

Regards

Ben

[Kovoet]

Hi Guys

Sorry about that and funny you should say that Kovoet as I am off to get my eyes checked today !

Same applies to you Drakkonis :-)

Can you drop us an email with your build number and invoice number to systemsupport@scan.co.uk and we will look into this for you

Regards

Ben

Good luck bud

[Drakkonis]

Hi Ben

I sent an e-mail to the address you supplied around the same time I posted on here.

Should I send another one?

Touch wood everything has been fine for the past few days. I just don't know if the problem will pop up again. Lol

[Ben @ Scan]

Hi Drakkonis

Can you resend the email please

Regards

Ben

[Drakkonis]

Hi Ben

I resent the email last Wednesday and I still haven't heard anything back.

Anyway my sound has been ok for over a week now. So fingers crossed it's sorted it's self out.

[Ben @ Scan]

Hi Drakkonis

I have checked the systemsupport folder and there are no emails from you, I checked the Junk and Spam as well and nothing there

Can you drop an email through the query system and mark for my attention please

Regards

Ben