Worried about no replies from scan.

[Endarkus]

Hi guys this is my first post on a forum

I have recently ordered a new system from scan costing me lots of money but when i email them asking about it i get very little to nothing in the way of replies.

But what worries me most is that i think they have my order wrong from what i ordered over the phone. they changed the graphics card on me to a cheaper one that i hope i will be refunded for and they seem to be missing the velociraptor hard drive from my order. It has been 2 days since i sent an email voicing my concerns and no reply.

As they plan on starting build on my computer next week ( but probably wont) it would be nice to know they actually know what i want building.

I saw that they actually reply on this forum so it seems my only chance to get to speak to someone.

I have also tried phoning but keep getting told that the person i need to talk to is out / at lunch / or not in today and that they will phone me back ( Its been 3 days since i last got told this )

As i also ordered extended warrenty i have grave concerns about the level of customer service and fear if something does go wrong it will be months till they get round to fixing it.

Hope to get a reply soon to put my mind at ease.

[Chris P]

Endarkus:

Sorry to hear this.

If you can post the invoice number we will update you immediately.

Best Regards

[Philipp]

Spoke with Endarkus over the phone, everything apart from the GPU change has been clarified

Paul (who took the order) is looking into this now and will be in contact.

Best Regards

[Endarkus]

Thanks Philip and guys at scan. All problems have been cleared up and i am more than happy again.

Cant wait to see my new puter in all its glory in a few weeks.

[Mossy]

slight confusion over the emails customer has been fully updated and in regards to the graphics card is receiving a faster version.

Regards

[Vadim]

was that the spam filters or something?

[Endarkus]

No the messages didnt go to spam, they just didnt turn up.

I had the same problem when i was with lycos, mail not showing up for weeks.

All sorted now.