hello,
I bought a 3XS system from Scan a couple of years ago (warranty finished this year). From the day I had it, I had intermittent problems with loud vibrations coming from the case (almost like a buzzing or rattling?).
I found that if I pushed on certain areas (like the front of an optical drive, or the front/side of the case) the sound would completely disappear. As soon as I let go, it returns. When I informed Scan, I think it was Ben Smith who came round and had a look for me. The side panel was noticably bent, so this was swapped for me, and the problems went away for a while.
However, since then they come and go, but now it is really bad. The noise is especially loud when using an optical drive, during the "spin-up" of the disk. If remove the disk and put it back in, this time putting pressure on the front, the spin-up is much quieter, with the additional vibrations gone.
Assuming it's a problem with the case, I'm hoping it's just to do with a loose screw or something. But I can't find any.
If there is a more major fault with the case, maybe something that is damaged, what are my options? Considering the Scan warranty/insurance has now expired? If it is something to do with significant damage to the case (not that I can see any ), as it has been there since I got the system, would I be covered?
I could try and see if I can pick up the problem in a recording, and send it in an email, if this would help?
I'd also appreciate it if I could get a response to this ASAP, as I was planning on starting a core i7 build in this case, and this has been put on hold until I can fix these problems with the case.
Thanks,
Odai.