Slight Mistake on My 3XS Slik Order!

[bytemaker]

Dear SCAN,

I'm a new customer who has just hit the Pay Now button for an order of a Fixed Specification Slik system. While configuring my system, I seem to have made a slight mistake by forgetting to check the "*Operating System Not required*" option. I was sure I checked it, but somehow I didn't! I'm unable to log into my account to communicate (I guess because it is new) so I'm hoping a friendly member of staff can help me here on the forum.

I basically do not need an OS on my system and would like my order altered before building begins. Any information and help on what to do would be greatly appreciated!

Thank you very much!

[bytemaker]

*edited*

[bytemaker]

*bump*

I managed to send an email through SCAN's communication panel last night explaining my problem. I know it's the weekend but I haven't received a reply. I'm a bit concerned, does anyone know if Scan's customer service is responsive? Will anyone take note and contact me soon? Or is there someone I can contact directly?

I'm disabled so I am unable to use the phone unfortunately.

Thank you

[TAKTAK]

Don't worry about it, the email will be picked up on Monday, and the build won't have commenced yet (unless you ordered a while ago?)

There is plenty of time to remove it, and you have already logged the issue internally

[bytemaker]

Thanks TAKTAK. I only placed the order last night, so there should be plenty of time and I'm sure it will be no problem like you say.

I guess I'm just concerned after having to deal with companies like Dell (who I purchased my last system from), for example , where trying to communicate with them is like banging your head against the wall.

I'm sure Scan will take note and help me resolve my mistake. They seem to have a good reputation.

[Philipp]

Hello bytemaker,

Not to worry, I will sort it first thing Monday morning

Cheers

[bytemaker]

Thanks for the reply Philipp, that has put my mind at ease!

I will await contact from you on Monday.

[bytemaker]

Hi again Phillipp!

Just to point out...I have just sent you a new email at queries@scan.co.uk regarding my order. Hopefully you will receive it ok (spam filters, etc).

cheers,