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Thread: Scan systems are exempt from DSR rejection rights!

  1. #1
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    Scan systems are exempt from DSR rejection rights!

    I cancelled my 3xs system this morning via their website and the letter will be hitting their doorstep in the morning. They still delivered it to a neighbour at 4PM today without ever contacting me.

    I've told them I don't accept the PC and they can collect from my neighbour.

    I got an email with this extraordinary claim in it

    Hard drives are configured & Operating systems and software is installed and personally activated before despatch to each purchaser, as such, all systems offered for sale by Scan Computers are personalised and are exempt from DSR rejection rights.


    DSR of course being Distance Selling Regulations.

    I'll let you know how this pans out. Obviously I'll be taking legal advice.

    Regards
    Phil P
    Southampton.

  2. #2
    Thermoelectroceramicist redddraggon's Avatar
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    Re: Scan systems are exempt from DSR rejection rights!

    http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf

    3.38 Unless you have agreed that they can, your consumers cannot cancel
    if the order is for:

    ...

    the supply of goods made to the consumer’s own specification
    such as custom-made blinds or curtains. But this exception does
    not apply
    to upgrade options such as choosing alloy wheels when
    buying a car; or opting for add-on memory or choosing a
    combination of standard-off-the shelf components when ordering
    a PC, for example
    hmm, seems to me you should be able to cancel under DSR.

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    My flickr

  3. #3
    Does he need a reason? Funkstar's Avatar
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    Re: Scan systems are exempt from DSR rejection rights!

    I guess I should leave Scan to deal with this one, but as the systems are custom built, not a base system that is configured to their spec, those exceptions in bold would not apply.

  4. #4
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    Re: Scan systems are exempt from DSR rejection rights!

    My right of cancellation does not rely on DSR but I thought you'd all be interested to know what SCAN's interpretation of this is in relation to 3XS systems.

  5. #5
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    Re: Scan systems are exempt from DSR rejection rights!

    Hello sotonswan,

    I am not aware of this problem, please email me your invoice number philipp@scan.co.uk

    Best Regards

  6. #6
    Moderator Philipp's Avatar
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    Re: Scan systems are exempt from DSR rejection rights!

    sotonswan,

    Thank you for taking your time to speak with me tonight, I am very sorry for the disappointment caused with the later than expected delivery with your system.

    As discussed I am currently investigating the issue further with a view to regrettably offering a refund for your system.

    Best Regards

  7. #7
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    Re: Scan systems are exempt from DSR rejection rights!

    Could you confirm if Netsolve will be recovering the un-opened boxes from my neighbour (and will it be this week?) or if I have to arrange my own courier.

    Regards
    Phil
    Southampton

  8. #8
    3XS Support Manager Ben @ Scan's Avatar
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    Re: Scan systems are exempt from DSR rejection rights!

    Hi Phil

    I have replied through your Query regarding this

    Regards

    Ben

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