I'm considering purchasing a new gaming rig from Scan but have just been burnt by a bad experience from another company and decided to run my situation past the forum, to see how Scan might approach it, as I am scared the same situation may occur with another system.
I am NOT in any way a PC-tech person. I'm a gamer, not someone who builds their own rigs etc. Therefore I am very reliant on an efficient and helpful technical support staff.
I bought a Diablo Xtreme machine from W2F, specifically for my World of Warcraft habit. Within first day of playing I experienced error 4101 (TDR error - entire screen blacks out for a few seconds, driver error recovery message) and experienced about 40 more over a period of 6 days gaming. TDR seems attributable to a variety of vendor-side factors, everything potentially from hardware to driver config, and the vendor seemed to have little understanding of the issue.
The company blamed WoW. However, a bit of research indicates that TDR is a known issue and the gaming experience is likely a symptom of some build conflict, rather than caused by the game. I'd like to link to the relevant Nvidia forum posts here but as a new sign-up I can't
We did replace the graphics card and try disabling/extending TDR times, plus a variety of other things to see if they would stop the 4101s. They didn't and the company refused to do anything more than run a Furmark test, which found nothing. They refused to even update their installation version of chipsets, which were over a year old and had been updated several times since.
We have now given up on the system and I am considering purchasing a similar specced rig from Scan. However, not having been able to establish the cause of the TDR I am scared to spend the money, only to have the same thing happen.
The specs I had and am looking to acquire similar were:
Power Supply: Modular 850W Power Supply (80 Plus Certified)
Processor: Core i7 2600K 8MB Cache Socket 1155
CPU Cooler: Titan Fenrir EVO CPU Cooler
Graphics Card 1: nVidia GeForce GTX 580 1536MB GDDR5 PCI Express Graphics Card
Memory: 8GB Corsair DDR3 1600MHz C9 Dual Channel Memory Kit (4 x 2GB)
Motherboard: Asus P8P67 Pro Intel P67 (Socket 1155) Motherboard
Hard Disk Drive One: Corsair Force 120GB SATA II 2.5
Hard Disk Drive Two: Western Digital 1TB Caviar Black 64MB Cache SATA III
Sound Card: Onboard HD 7.1 Audio
Operating System: Microsoft Windows 7 Professional (64-bit)
My questions are:
have any forum users with similar set-ups experienced the 4101 whilst playing WoW or other games?
If my hypothetical Scan system displays the same errors, will you work with me to look at hardware and driver/system settings to locate the cause?



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