I bought my last pc from scan which took them 4 weeks to build as gtx 480 was coming out at the time, I was quoted 5 days over the phone. Now it's time for a new pc and scan was once again my first choice purely because I prefer the website. I like the look of the performance q10 but want a high end and silent graphics card so have asked for a quote to include nvidia evga hybrid 980ti graphics. I got told this wasn't possible over the phone so I had to email jit@scan.co.uk.
That was a 3 days ago. I have since chased it up and been told those graphics cards are on a long waiting list now so you will have to wait for ages for your system. I already had a gigabyte 980ti card which scan advised me to send back to my supplier (ebuyer) as they could only fit evga cooler to an evga card. At no point has any member of scan suggested doing an evga card for a reduced price and fitting the cooler to it.
I havent even got a quote. Not impressed and thinking of trying out the competition. Perhaps scan isn't bothered about getting the business.