Asus RMA

[still_waiting]

Hi, Scan

Could you guys please give me an idea as to how long an RMA should take as we are still waiting.

Many thanks

[DavidM]

Thank you for your query.

Can I confirm if this is a separate component, or part of a 3XS System?

Regards

[still_waiting]

Morning David M,

It's part of a 3XS system, we sent the card back to you about 3 weeks ago Asus GTX 1060.
RMA No.... 450580

[DavidM]

Thank you.

I'll ask the team to update you as soon as possible.

In the meantime, if you've any further queries, please use the site Livechat at the base of the system page: https://www.scan.co.uk/3xs

[still_waiting]

Cheers David,

I just want to take the guess work out of the process. What is your RMA process on GFX cards by the way if you can give me that info that would be great. ie, when will you sort the problem out yourself if Asus are taking a silly amount of time to process the broken card. Do you have a time scale in weeks.