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Thread: Ordered £2500 System - Replied to "Query" Email regarding cooler but no response yet.

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    Ordered £2500 System - Replied to "Query" Email regarding cooler but no response yet.

    Hi there,

    I have ordered a pretty large system based on the new 9700k and RTX2080. I usually build systems myself, but did not have the time to, so am somewhat familiar with components.

    It was suggested that I remove the fan I chose for the system, since I also chose the option to overclock. However, I don't really want to pick a Hydro/Water cooler. I have always used air coolers since the Prescott 3Ghz overclock days, since I have heard Hydro systems can deteriorate over time and the coolant/solution inside will need replacement. They also run the risks of leaks etc...

    I suggested the Noctua NH D15 instead, hoping it will provide adequate cooling. I also asked whether this kind of system would benefit from overclocking, or the performance improvement is marginal as it is already powerful.

    I hope to receive a reply, meanwhile thanks for reading

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    • PC-LAD's system
      • Motherboard:
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      • 4*4 GB TG Delta @2666. Apparently a matching kit wont let me reach 2933
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    Re: Ordered £2500 System - Replied to "Query" Email regarding cooler but no response

    Performance improvements is marginal in games and the Cooler is sufficient. But the overclocking is fun regardless. Also, I understand this is for scan support but they seeminingly do nothing... they take their time. PS their RMA service is horrible unless you pay for support.
    Last edited by PC-LAD; 25-01-2019 at 01:02 PM.

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    Re: Ordered £2500 System - Replied to "Query" Email regarding cooler but no response

    Thanks, they actually replied almost instantly after this was posted. Support regarding my system has been top notch up to now, I had to swap parts because I screwed the build up basically. Adam rang up and was very helpful. They've also been in touch constantly since then.

    I have been with Scan since 2005 or so, and never had a single problem with any purchase, last time I build my own system with a value bundle and it lasted since 2012. But...no doubt they've grown a lot since then, and when a company grows this much it might be hard to keep track of everything that's happening.

    Regarding returns, I hope I won't need them. I haven't had a part fail yet from this company. Fingers crossed as there is always a first time. But I don't understand what "horrible" means in this context, as refusing a refund/return is against consumer rights in the UK. Even if it takes a month, and a part is faulty, the refund/return or RTB (depending on when it fails) will undoubtedly happen.

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    Re: Ordered £2500 System - Replied to "Query" Email regarding cooler but no response

    I replied to this but it might not have gone through...

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