Ordered £2500 System - Replied to "Query" Email regarding cooler but no response yet.

[RToledo]

Hi there,

I have ordered a pretty large system based on the new 9700k and RTX2080. I usually build systems myself, but did not have the time to, so am somewhat familiar with components.

It was suggested that I remove the fan I chose for the system, since I also chose the option to overclock. However, I don't really want to pick a Hydro/Water cooler. I have always used air coolers since the Prescott 3Ghz overclock days, since I have heard Hydro systems can deteriorate over time and the coolant/solution inside will need replacement. They also run the risks of leaks etc...

I suggested the Noctua NH D15 instead, hoping it will provide adequate cooling. I also asked whether this kind of system would benefit from overclocking, or the performance improvement is marginal as it is already powerful.

I hope to receive a reply, meanwhile thanks for reading

[PC-LAD]

Performance improvements is marginal in games and the Cooler is sufficient. But the overclocking is fun regardless. Also, I understand this is for scan support but they seeminingly do nothing... they take their time. PS their RMA service is horrible unless you pay for support.

[RToledo]

Thanks, they actually replied almost instantly after this was posted. Support regarding my system has been top notch up to now, I had to swap parts because I screwed the build up basically. Adam rang up and was very helpful. They've also been in touch constantly since then.

I have been with Scan since 2005 or so, and never had a single problem with any purchase, last time I build my own system with a value bundle and it lasted since 2012. But...no doubt they've grown a lot since then, and when a company grows this much it might be hard to keep track of everything that's happening.

Regarding returns, I hope I won't need them. I haven't had a part fail yet from this company. Fingers crossed as there is always a first time. But I don't understand what "horrible" means in this context, as refusing a refund/return is against consumer rights in the UK. Even if it takes a month, and a part is faulty, the refund/return or RTB (depending on when it fails) will undoubtedly happen.

[RToledo]

I replied to this but it might not have gone through...

[Anastie]

posted wrong place