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Thread: I cannot get in touch with scan. Poor email response. no call back. Calls disconnect

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    I cannot get in touch with scan. Poor email response. no call back. Calls disconnect

    Please see original thread updated.

    https://forums.hexus.net/scan-3xs-sy...arger-ssd.html

    This is now beyond a joke. I understand how busy you must be with the pressures of Covid plus the Christmas rush. However, I need to speak to Scan about my custom build order. Now as a matter of urgency.

    Can someone please contact me via PM
    Thanks

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    1hrs 10 minutes on phone. Finally got put through to build team and phone rang then cut off!

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Finally sorted. Thank you Josh!

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Glad you got it sorted mate
    Jon

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Anyone found a better means to communicate with Scan? I'm looking to make a 3XS order but just can't contact them

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Sadly I never found a better way of contacting Scan. I would say keep trying the phone, but be prepared to lose a few hours on hold! However, the system I got is superb and the built quality outstanding!

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Quote Originally Posted by zugged2 View Post
    Anyone found a better means to communicate with Scan? I'm looking to make a 3XS order but just can't contact them
    Nope. Been doing the same for a couple of weeks and have yet to get through. Made other arrangements now.
    A lesson learned from PeterB about dignity in adversity, so Peter, In Memorium, "Onwards and Upwards".

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    I'm trying to reach them too. My parent's new PN50 comp just went from "we're getting stock this week" to "expected in mid-April" (and no, no GPUs involved nothing to do with that)

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    My guess would be Covid measures have left them short-staffed. I've certainly hit the same problem elsewhere, too. I feel we have to give everyone some slack, but there comes a point where customers will just do what I did and go elsewhere. I did manage to get through elsewhere. I took three attempts, but all within a single day. The guy I spoke to gave me his direct line.
    A lesson learned from PeterB about dignity in adversity, so Peter, In Memorium, "Onwards and Upwards".

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Quote Originally Posted by zugged2 View Post
    Anyone found a better means to communicate with Scan? I'm looking to make a 3XS order but just can't contact them
    Try directly through their website - www.overclockers.co.uk





    Kidding!!!!!

    Yeah, I know - Banhammer in 3...2...1....
    _______________________________________________________________________
    Quote Originally Posted by Johnny Silverhand
    Wake the funk up, 'Samurai'... we have a city to burn!

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Quote Originally Posted by Ttaskmaster View Post
    Try directly through their website - www.overclockers.co.uk





    Kidding!!!!!

    Yeah, I know - Banhammer in 3...2...1....
    its a popular theory on many of the discord servers that they are keeping 3000 series gfx cards back and that its possible to grab one via live chat... i think their MD put their foot down on the practice (again according to discord pastes of said chat) but it doesnt stop people trying.

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Quote Originally Posted by BattleBadger View Post
    its a popular theory on many of the discord servers that they are keeping 3000 series gfx cards back and that its possible to grab one via live chat... i think their MD put their foot down on the practice (again according to discord pastes of said chat) but it doesnt stop people trying.
    I doubt it's true. Maybe happened once and the result was exaggerated. Scan are under watchful eyes.

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    Re: I cannot get in touch with scan. Poor email response. no call back. Calls disconn

    Update: Scan responded when contacted via Facebook Messenger. Got my order placed at last, now just need the motherboard in stock.

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