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Thread: RMA Question

  1. #1
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    RMA Question

    Hi. My fifteen month Intel DQ35JO motherboard has just died but is no longer stocked by Scan. I can deliver it personally to Scan but how will you go about replacing it.

    Thanks.

  2. #2
    JagerBomber Mossy's Avatar
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    Re: RMA Question

    Moved to Aftersales, I have pointed this Thread to our Returns department.
    __________________
    Make it idiot proof and someone will make a better idiot.

    Error exists between Keyboard & Chair replace User and press Any Key!

    .... Where's the Any Key???


  3. #3
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.7ghz
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      • Storage:
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    Re: RMA Question

    Hi,

    Please PM me with your invoice number.

    Regards

  4. #4
    Scan Computers Technical/Returns Mark@SCAN's Avatar
    Join Date
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    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.7ghz
      • Memory:
      • Corsair Vengeance 16GB DDR3 2400MHz
      • Storage:
      • 1x 512GB Samsung SM951 NVME & 1x 4TB WD Caviar Black
      • Graphics card(s):
      • MSI GTX 980
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • SKY Fibre Unlimited

    Re: RMA Question

    Hi,

    Forum member Zak33 has sent me some information which might be of some help to you with your motherboard. I will post the details below:

    with the BIOS on a floppy drive or a CD and with the jumper removed totally from the mobo, when he its the button.. if he waits for a LONG time (it took over 3 minutes once for me) the mobo looks for bios' and then loads it.

    http://downloadmirror.intel.com/1793...e%20Readme.pdf
    http://downloadcenter.intel.com/Filt...dent&strOSs=38

    "Instructions for ISO Image BIOS Updates
    The ISO Image BIOS Update allows for the update of an IntelĀ® Desktop Board BIOS to the latest
    production release regardless of the operating system installed on the computer's hard drive and
    without the need to remove the BIOS configuration jumper. It requires a blank CD-R, a
    read/writeable CD drive, and software capable of uncompressing and writing the ISO image to
    CD. The image uses ISOLINUX* bootloader and automatically launches a script to upgrade the
    board’s BIOS via the Iflash utility.
    Instructions to upgrade the BIOS using the ISO image:
    1. Download the ISO image file.
    2. Using software capable of uncompressing and writing an ISO image to CD, burn the data
    to a blank CD. Note: Copying the ISO image file to CD will not work; the completed CD
    should contain multiple files and a directory.
    3. Insert the CD that was created from the ISO image in the previous step into the CDROM
    drive of the computer to be upgraded and boot the system.
    4. Press the ENTER key when presented with the "Press ENTER to continue booting from
    CD-ROM" prompt (system will boot from hard drive if no key is pressed within 15
    seconds).
    5. Press any key at the "Welcome to the Intel Desktop Board BIOS Upgrade CD-ROM"
    page to confirm the BIOS upgrade operation.
    6. Wait for the BIOS upgrade process to complete.
    CAUTION!!! DO NOT POWER DOWN YOUR SYSTEM before the update is complete. This may
    take up to 5 minutes.
    Note: Source code for the open source software used is available at Intel's Download Center at
    http://aiedownload.intel.com/df-supp...MCD.source.zip.
    Instructions for Recovery BIOS Updates"

    Thanks goes to Zak33 for the advice

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