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Thread: Order damage update

  1. #1
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    Order damage update

    I was pleased Scan picked up the damage cpu cooler on Monday and I fully appreciate the service.

    On Tuesday the technician did confirm the item was damaged. It's now Thursday and a replacement has not been sent. I would have thought after the technician confirmed the item was damaged and a replacement was needed it would have been sent out the same day without delay. According to stock checker the cpu cooler is in stock.

    So far it looks like I'm going to go another weekend without being able to finish my computer build.

    After spending nearly £1000 in my order I expect the turn around to be as quick as possible. I emailed Scan for an update and all I got was the standard script 5 to 7 work days for a replacement.

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    Re: Order damage update

    Hi,

    Can you please PM me or post the RMA number here.

    Wesley

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    Re: Order damage update

    I PM'd you yesterday but have had no response so I will post the RMA number here.

    RMA
    Last edited by Mossy; 21-08-2009 at 10:07 AM. Reason: Removing RMA

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    Re: Order damage update

    Deleted RMA Number

    Edit : By Paulm@scan

    the some person to which you was refering to was Myself. We always remove sensitive information such as invoice numbers/RMA's If you look at the post about I have deleted my own post to which contains your RMA number which the Scan staff can view.

    Regards
    Last edited by Mossy; 21-08-2009 at 10:08 AM.

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    Re: Order damage update

    DarkSun

    I have received your PM already and am looking into this matter with the relevent department, I will be in touch as soon as i have some information for you.

    Wesley

  6. #6
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    • UseItNow's system
      • Motherboard:
      • It's holding everything together!
      • CPU:
      • It's in my PC
      • Memory:
      • It's remembering, alright?
      • Storage:
      • It's a hard drive, what more do you want?
      • Graphics card(s):
      • Cr*p, there I said it!
      • PSU:
      • It's old and juicy!
      • Case:
      • Bog standard!
      • Operating System:
      • You Got To Ask? I'm here at Hexus because of it!
      • Monitor(s):
      • Big Enough, Yay For Me!
      • Internet:
      • Hell if I know, care anymore?

    Re: Order damage update

    Dark Sun, I am sure that Scan are on it, they will deal with it, I have recently been at the hands of damaged item headache, Scan sorted it out.

    Again, thanks to Scan for that, it was appreciated.

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