I was pleased Scan picked up the damage cpu cooler on Monday and I fully appreciate the service.
On Tuesday the technician did confirm the item was damaged. It's now Thursday and a replacement has not been sent. I would have thought after the technician confirmed the item was damaged and a replacement was needed it would have been sent out the same day without delay. According to stock checker the cpu cooler is in stock.
So far it looks like I'm going to go another weekend without being able to finish my computer build.
After spending nearly £1000 in my order I expect the turn around to be as quick as possible. I emailed Scan for an update and all I got was the standard script 5 to 7 work days for a replacement.



SCAN.care@HEXUS
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