Contacting the manager

[Pyrii]

How does one contact the manager of Scan. I would like to elevate my support to try and discuss things before posting my incident here. If I just send an e-mail to support ( http://web6.scan.co.uk/aspnet/Suppor...px?QueryType=C ) with "To the manager of Scan Computers:" will that be enough?

Thanks in advance

[Chris P]

Pyrii

There is no option to speak to any of the Director's or the MD.

I am the Sales Manager so please contact me with the issue you have so I can escalate this above myself if required on your behalf.

Best Regards

[Pyrii]

Via PM on these boards or a certain e-mail address?

[Chris P]

PM will be fine.

[Pyrii]

Thanks, and sent.

[Pyrii]

Well no word back yet, I haven't even had the receipt telling me you've read it.

[Jasp]

Its a bank holiday weekend, give them time.

[Pyrii]

Its a bank holiday weekend, give them time.

Sorry, just anxious because of the position SCAN have decided to put me in

[Jasp]

Sorry, just anxious because of the position SCAN have decided to put me in

I wouldn't expect a response now till tuesday/wednesday due to it being back holiday and the fact they will have a large backlog because of it.

Regardless of the issue im sure you and scan can come to a amicable arrangement.

[Chris P]

Pyrii

I did click the receipt as soon as the PM was sent to confirm it had been received.

This is a Returns matter and I believe you are already in contact with the Returns Manager who I have forwarded your PM to also.. He is looking into this again now for you and will be in contact shortly.

Best Regards

[Pyrii]

Bumping because I think SCAN are dragging thier heels with sending out the replacement. I'll be out part of wednesday and thursday because of doctors and surgery x_x And this leaves me stuck without my main machine.

Your order
Invoice number 0001620760
Invoice Date 03/09/2009
1. Invoice Printed Yes 03/09/2009
2. Payment Authorised Yes 03/09/2009
3. Picked No
4. Despatched No
Citylink Reference

The item is clearly in stock... http://www.scan.co.uk/Products/Asus-...-SATA-RAID-ATX

Maybe I should ask for a Deluxe instead if you're having "Stock Problems"? :3

[Pyrii]

Received a very smashed up box which has been opened as components are missing, cables are unpackaged and the motherboard bag has been opened. So much for no sour grapes then. If I find a single fault, there will be hell to pay I'm afraid.

I don't think I'll be ordering with SCAN again.