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Thread: RMA Process

  1. #17
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    Re: RMA Process: Like watching paint dry

    ok....god knows where your thread went but anyway....

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    Re: RMA Process: Like watching paint dry

    Interesting that two replies have vanished

    Wesley, the board has been picked up by city link today so you should have the board tomorrow all being well.

    Can you contact me on the refund so we can put it on the proper card - as explained, the original payment card/account no longer exists - Thanks

  3. #19
    HEXUS.timelord. Zak33's Avatar
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    Re: RMA Process: Like watching paint dry

    akash... hi.

    My name is Zak and I am an Admin for HEXUS who help Scan with their Web Forum.
    We try very hard to keep this part of the forum JUST for the person with the problem and Scan. If other people join in, for good or bad, we tend to delete the post because, as we've discussed in many many other threads, it's SOOO much easier for Scan to deal with just one issue per thread.

    I'll not go on at length, but it works best this way. Or else two or even three different people end up muddying the waters of YOUR probelm and it slows it all down.
    (if you want more detail go see this http://forums.hexus.net/1806569-post21.html)
    All the best
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  4. #20
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    Re: RMA Process: Like watching paint dry

    Makes complete sense - I should have known better! Thanks for that!

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    Zak33 (02-11-2009)

  6. #21
    Retail Sales Manager Chris P's Avatar
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    Re: RMA Process: Like watching paint dry

    Hi akash84

    An explanation was provided earlier within the removed post
    http://forums.hexus.net/1807259-post15.html

    Best Regards

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    Re: RMA Process: Like watching paint dry

    Hi Wesley, I assume you rec. the board ok?
    Tracking suggests a Jacob signed for it at 03/11/09 11:14 These goods have been successfully delivered


    Chris, thanks for that but no need to read it - I should have known better either way given the number of forums I'm on!

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    Re: RMA Process: Like watching paint dry

    Got an email from scan

    RMA Number: 212787
    Name: Akash

    Current status of your RMA: Completed

    Any idea where this refund is going to? I have made a point on here/email/phone about it and that it should not go to the original card it was paid to because of the various issues.

    Thanks

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    Re: RMA Process: Like watching paint dry

    Akash84

    I've tried ringing you a few times now over getting new card details, I may have to cancel the online refund and issue a cheque.

    Wesley

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    Re: RMA Process: Like watching paint dry

    Akash84

    OK, I have now deleted the online refund and arranged for a cheque to be issued today to the account holder.

    Wesley

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    Re: RMA Process

    Thanks, I have not had any calls unless the mobile number on Sat was you (3 times)

    If so, was at the gym so couldnt answer

    Who is the Cheque issued to...Does the name begin with J?
    If so, again, it will be useless to be in her name (my mums) because of various reasons but also her name has since been changed too.

    If you can issue it to myself under the name you have been sending/picking up the motherboards (name is Akash and second name starts with J)

    Thanks

  12. #27
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    Re: RMA Process

    Sorry! Just noticed the calls..I was in a meeting at the time but just saw 2 missed calls on a witheld number.

    The above post still stands so do let me know and we can finally put a closure to this case

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