Used/faulty motherboard received in order

[finlay666]

On the recent order I placed I ordered the Gigabyte GA-G31M-ES2L

I received it today, the outer box was not damaged however the inner box is, with no seal in place/shrink wrapping

There are pins on the CPU tray are visibly bent out of place and raised higher than the rest, this was only on removing the Asian warning CPU socket protector

The Anti-static bag it was in was only sealed with sellotape instead of an official item and there was no warning on the memory as I have had on previous Gigabyte motherboards (as well as miss-matched DIMMs in open/closed configuration) There was also a sticker "For 24 pin connector" that looks like it came from the motherboard on the box for the motherboard

What is going on? I don't want to test my CPU in it because it could kill the CPU so I am without a working system and not very happy about it after my order was delayed because something I ordered when it was in stock was out of stock when it was picked

Sorry for double posting, didn't see this bit existed!

EDIT: Support reference OLQ741025

[wesleyaldred]

finlay666

Please accept my most sincere apologies, this was put back into stock in error, it should not have been there and obviously should not have been sent to you.

I'll send you an email shortly, with an RMA and collection details, we can either bring the item back for exchange or refund, let me know which way you want us to process this, either by reply to the OLQ emails or on here.

Wesley

[finlay666]

Thanks for the prompt reply Wesley

Is it possible to arrange a swap for the courier to collect the faulty one and deliver the new one at the same time?

Otherwise I'll be without a working motherboard for the weekend as well

I am just about to send the reply to the email you sent me, I have put tomorrow as the date, however I will be in hospital between 11 and 12 (This is the same every day for the foreseeable future) but someone should be in to give the courier the motherboard

[wesleyaldred]

Hi finlay666

I cannot arrange for a replacement to be sent out in advance, I can arrange for the item to be refunded as soon as we receive it for you.

Wesley

[finlay666]

I have placed the order for the new one along with a network switch then, I'll have the motherboard packed up ready to go back when the courier arrives tomorrow