IcyBox NAS 4220 problems

[speardane]

I "raised" a tech support query Sunday {16 Jan 2010} eve.

Do you normally send an email confirming the reference no?

(I haven't received one - does it mean nothing's been received by you?)

cheers
John

[speardane]

Weds {20 Jan 2010} eve...
heard nothing in response to the original query or this query.

I see this is a a pre-existing design problem.

• I appear to have lost all my data
• I bought this as a backup device - from the adverts then and now in Scan there is no reason to beleive this is not a reasonable expectation.
• However it appears from the Hexus thread that this is a pre-existing design fault
• as useful as a Chocolate teapot!

So I have raised an RMA - as I wish to return the lot.
If Scan wish to supply an alternative (as in not a NAS4220) device then it needs to:

• have Gigabit Ethernet
• JBOD
• support the supplied - 2 SATA 300 1.5TB 3.5" Samsung disks
• support NFS & SAMBA
• none of the other "built-in" apps are important
• both Scan and I should have reason to beleive the offered alternative will be viable as a backup solution

[speardane]

Sunday 24 pm - still no response

re-raised - Please could somebody look at this?

[speardane]

Thursday 28 Jan 2010 - late afternoon - nearly two weeks now - Still nothing heard

not even an email to say "sorry, we're busy"

I've followed your system and processes here, but I cannot see anything has happened.
I am getting a little frustrated!

please give me some "care"!
- respond here / PM me / email me / phone me - I don't mind but communicate with me!

[DavidM]

Thank for for the query.

I'll advise the returns team of this tomorrow - and ask if they can check into it further.

I'ved removed the details you added - as only the original invoice number is required for us to track the RMA.

<edit> the original query was received, and will be looked into as soon as possible

[speardane]

David - thanks - I'll wait patiently - now I know someone has it in hand

[DavidM]

You should have now have received contact concerning this

[speardane]

David

yes I have - thanks!
packaged and ready to go - I have included the PSU and both supplied HDDs as well, as

• I doubt you automatically have all possible PSU to hand...
• the problem is the interaction with the HDD.

when I logged the problem

• 1 HDD only was visible, and that was "unformatted"

I took both HDD out to get the data off, on reassembly of the two samsung 1.5TB disks

• One reports 1407333MB (no issue there)
• the other 509MB - It was definetly all there when not connected thru the NAS!

However
a) I have the data off, so I don't care what you do
b) there is a problem between the NAS and the Samsung HDD; whether a disk disappears entirely / shrinks / "needs formatting" - it's all the same WRT "fit for purpose" as a backup device...

look forward to your advice, after receipt and diagnosis

thanks
John

[speardane]

according to interparcel (DHL) this was received by Scan this am (Monday 8th Feb) at 10:39

although as of this evening not yet updated on the Scan tracking system.

if you have not indeed received the delivery please notify me asap so i / we can chase!

*Update*
I understand you are running around 4 days late on processing (presumably checking in) returns
So have no idea whether you have received the items or not
I have insured these items; I have confirmed with DHL they have been delivered to your premises

Your delays are making me very anxious!
Both - for the RMA expiry 12th Feb - which I have complied with!
and - if there were any problem on the delivery or the state of the items - making claiming against the insurance difficult

[speardane]

RMA 217674

good news - you've now received and tested the items - thanks!

assessment was both the NAS and 1 of the 2 disks had problems...

I'm not clear how you're going to resolve this credit or replacement

- if you plan to send me a replacement Icybox - please can I be reassured that the version returned will not have the apparent Samsung v. Icybox problems previously mentioned.

in one of the earlier scan / hexus postings it was suggested a v2 board fixed this (and in another it was contradicted) - hopefully Scan get better quality info from the suppliers...

It's the {honest} reassurance I'm after more than the detail of the conversations...

John

[speardane]

Sorted
many thanks to the team

I've just spent my weekend recovering all the data (from where I had to back it up all kinds of places)

looks like a good solid device - so hopefully no more grief...