xfx 280gtx rma

[setter]

Im posting here again to ask why you cant offer me a replacement. Its stipulated by xfx that a comparable product should be offered. See below.

[PAULV - 2/1/2010 2:37:43 PM] Hi, thanks for your message and for letting us know. Scan will credit you according to market value Robert, although you dont have to take the money at all, you are still entitled to a replacement should you wish, although unlikely they will be able to replace with the same model, they should still be able to offer a comparable product. Hope all goes well, however if any queries or problems please keep us posted. Kind regards Paul

Again you seem to be ignoring the warranty conditions laid down by the manufacturer. The card developed the issue through no fault of my own,( after a relatively short time i may add) The warranty is for two years, with the conditions set down by xfx, conditions that you seem to be ignoring.

[setter]

It is interesting to know how Scan handles this type of refund. I had a similar experience but with a different e-tailer (Pixmania, never again!!!). However my HD4850 became faulty after 6 months of use and after several phone calls (Czech Rep. call centre), etc they refunded me the exact amount I had paid, i.e., £108. At that time I could have bought HD4870 1Gb Vapor-X or HD4850 512Mb Vapor-X and kept the change.

I understand that IT gear depreciates fairly quickly; however Scan should offer a GTX280 or similar (probably better card) or the full £280; as this was the price paid and the card failed within warranty period.

I would be interested in knowing the outcome of this.

Im still waiting to hear about this, ive been in touch with xfx as well, who have advised me to update them with any problems/issues. Im not interested in a refund, the card developed this problem through no fault of mine. Therefore the warranty conditions apply. A comparable equivalent is all that im asking for, as is my right according to the warranty.

[setter]

Yes thats wat i was expecting, ive been reading about their service on various forums. Certainly not good reading, one or two people on a forum i frequent have said that the same thing happened to them. They along with a lot of other members have stopped/are going to stop using scan because of this.

[setter]

Hi Davy, thanks mate. Hope you get your psu sorted. Frankly the whole process has been rather dissapointing so far for me, particularly as xfx clearly state their warranty conditions, scan choose to ignore this and create their own conditions.

[DavidM]

I'd like to just re-remind people the rules for this forum area

Opening Poster and Scan Members ONLY to post in each thread (occasional Mod intevention excepted)

Thank you

[DavidM]

I'd like to just re-re-remind people the rules for this forum area

Opening Poster and Scan Members ONLY to post in each thread (occasional Mod intevention excepted)

Thank you

[pardal51]

I'd like to just re-re-remind people the rules for this forum area



Thank you

David, apologies. Now I know that I shouldn't have posted on this thread. Can you please ask mods to delete post. BTW, my experience with Scan sales & after sales is 5*.

[Mark@SCAN]

Hi Robert,

I have some good news for you...hopefully

I have tried to call you on both your landline and have left a message on your mobile voicemail.

If you could please give me a call back to discuss at your earliest convenience on 0871 472 47 47.

Regards

[setter]

As we discussed earlier on the phone Mark, id be glad to accept the gtx 275. Thank's very much for your help in this situation.

[Mark@SCAN]

Just to update the thread our account manager from XFX has provided a credit to SCAN which will allow us to replace our customer with a GTX275.

The customer has accepted this card so i'm pleased to report this has been brought to a happy conclusion.

In addition Robert, I can confirm the card was dispatched yesterday and should be with you on Monday.

Regards

[setter]

Thats fantasic news Mark, thank you to scan and yourself for this.

[setter]

Im posting again to inform you that the xfx gtx 275 replacement card i received is faulty as well. I received the card on monday, installed it along with the latest nvidia drivers (196.21), tested it with a few games, ran fine for the short time i was playing. Today i came home from work, switched the system on and booted into windows, within seconds i was met with this.



I reset the pc and when windows reached the login screen it was like this.



I then removed the card, installed it into my second system, upon windows loading this was the result.



Both theese machines have been used with other cards, main system is running fine on an 8800gt, second rig has an 8800gts 640mb, both have high quality psu's installed, 750w thermaltake toughpower on main system, enermax liberty 620w on second rig. This is a pic of my main system running on the 8800gt.



Both of theese systems are running the latest drivers and all the latest os updates, therefore i can only deduce that the gtx 275 is at fault.

System specs.

Main rig.
Intel core i7 920
Asus p6t dlx v2
6gb ocz reaper 1600mhz c7
8800gt (currently)
Toughpower 750w psu
LG blu ray/hd dvd drive
Samsung f1 320gb hdd
Lian Li A70FB
Benq fp241w 24" lcd

Second rig
Athlon 64 4000 s939
Asus a8n 32 sli deluxe
2gb corsair xms 3200 400mhz
bfg 8800gts 640
2x36gb raptors in raid 0
250gb western digital caviar hdd
Enermax liberty 620w psu
Akasa eclipse 62
Viewsonic vx 2025 20"lcd

[setter]

Ive been trying to contact the shop regarding this rma again, called last friday, yesterday and 3 times today, no answer on each occassion, can you confirm wether or not the 275 gtx has been tested. RMA no is, 218644. Thanks in advance.