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Thread: Scan RMA

  1. #17
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    Re: Scan RMA

    Maybe I have just exepceted to much from scan... I continue to think this is very harsh and will question placing an order again, but as a few other posters seem to "take your side" maybe I am being unreasonabble....Although a few posters do seem to agree with you I would questionj if most would...

    Possibky a few scan fanboys?

    This whole expereince is leaves me with a very negative impression of the compnay - I dont get the impression you care much about the customer...

  2. #18
    HEXUS.social member Disturbedguy's Avatar
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    Re: Scan RMA

    Nothing to do with fanboy-ism. It's to do with people actually thinking about the situation. If SCAN didnt care about customers they wouldnt be on here, offering a FREE service, then offering FREE carriage to regular posters on the forums who don't spam, and often out of hours also.

    You took a month to report a damaged component then expect SCAN to refund you completely? To me it seems you damaged the component and thought you would push your luck at getting a refund.
    Quote Originally Posted by TAKTAK View Post
    It didn't fall off, it merely became insufficient at it's purpose and got a bit droopy...

  3. #19
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    Re: Scan RMA

    Quote Originally Posted by Disturbedguy View Post
    Nothing to do with fanboy-ism. It's to do with people actually thinking about the situation. If SCAN didnt care about customers they wouldnt be on here, offering a FREE service, then offering FREE carriage to regular posters on the forums who don't spam, and often out of hours also.

    You took a month to report a damaged component then expect SCAN to refund you completely? To me it seems you damaged the component and thought you would push your luck at getting a refund.
    If you buy and pay with paypal you get 30 working days to report a fault..

    I dont see why I should be reporting faults within days of receving stuff, surely it isnt unreasonable to get 6 weeks... You obviously disagree and thats your perogative.... I will be surprised if everyone else on these boards feel the same.. I am now also wondering if scan damaged the board physically just so they didnt have to RMA it as there are other stories of this on the web of very similar occurances... As I say, wait till it affects you and see if you feel so chilled out and everythings cool when its your money involved.

  4. #20
    HEXUS.social member Disturbedguy's Avatar
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    Re: Scan RMA

    Quote Originally Posted by littlepuppi View Post
    Looks like im not the only one who has this problem when returning a motherboard to scan...

    http://forums.bit-tech.net/showthread.php?t=185624

    "Am I the only person in the world who thinks Scan's RMA is terrible. Bought the Fatality Abit micro ATX board off them some years ago, it didn't work, sent it them back and they told me it didn't work because the 'pins were bent' in the socket, which was nonsense. They claimed I damaged it."
    You quoted one post from an entire thread and tbh, motherboards are shipped with protectors on the CPU socket, so the chances of it being damaged prior to, or while being delivered is pretty slim. Its far more likely to be damaged by someone not thinking about what they are doing, than it is during transit.

    System builder and you didn't think of that?
    Quote Originally Posted by TAKTAK View Post
    It didn't fall off, it merely became insufficient at it's purpose and got a bit droopy...

  5. #21
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    Re: Scan RMA

    Like I say, you are so determind to defend scan and blindly accept their word over all else I dont see how you contributing to the thread is really adding anything....

    I look forward to something like this happening to you and see how you feel about it.. . At the end of the day its scans loss, ill pay extra and order all my stuff elsewhere, if I need the "installation" insurance on everything then its the same cost elsewhere...

    Goodbye scan.

  6. #22
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    Re: Scan RMA

    Edit PS please can you close my acount so I dont get tempted to order anything from you again

  7. #23
    HEXUS.social member Disturbedguy's Avatar
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    Re: Scan RMA

    Quote Originally Posted by littlepuppi View Post
    If you buy and pay with paypal you get 30 working days to report a fault..

    I dont see why I should be reporting faults within days of receving stuff, surely it isnt unreasonable to get 6 weeks... You obviously disagree and thats your perogative.... I will be surprised if everyone else on these boards feel the same.. I am now also wondering if scan damaged the board physically just so they didnt have to RMA it as there are other stories of this on the web of very similar occurances... As I say, wait till it affects you and see if you feel so chilled out and everythings cool when its your money involved.

    So now SCAN purposely damage components to make the customer look bad? You make me laugh. That is damn right absurd and quite insulting tbh. Write your letter. Im sure it will make a good read.

    I have received items from SCAN that didn't work. Heck I received an entire system, built it, worked fine for a day, wouldnt boot the next day, spent an entire day troubleshooting with what I had available, then decided to post on here, eventually took the entire PC to SCAN, one of SCANS staff (Pands) looked at it while I was there, thought he had fixed it, but it didnt boot when he tried to show me it did not work.

    I left, got home which only took about an hour and half to find that he had found the problem, fixed it and had shipped the system ready for delivery monday. Now unfortunately, I got the PC back and due to City Link playing football with it, it was in some state, but luckily, the bubble wrap/ air pad thingies did there jobs and the components were fine.

    So yes I have recieved parts that didnt work but SCAN sorted it, I reported the problem within 2 or 3 hours.

    Six weeks is a hell of a long time between receiving and reporting damage to be honest.
    Quote Originally Posted by TAKTAK View Post
    It didn't fall off, it merely became insufficient at it's purpose and got a bit droopy...

  8. #24
    HEXUS.social member Disturbedguy's Avatar
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    Re: Scan RMA

    Quote Originally Posted by littlepuppi View Post
    Edit PS please can you close my acount so I dont get tempted to order anything from you again

    Throwing toys out of pram?

    So you have ordered thousands of pounds worth of parts, had one problem that didn't go your way so now you are throwing your toys out of your pram?

    You seem to think you know alot about me. Care to comment on what I do for a living?
    Quote Originally Posted by TAKTAK View Post
    It didn't fall off, it merely became insufficient at it's purpose and got a bit droopy...

  9. #25
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    Re: Scan RMA

    I am surprised that you have taken to personally attacking me when this has nothing to do with you, I have been polite to you throughout and all you want to do is rant and rage....

    Just because you have had a good experience of scan and you reacted within hours well done.....

    If i ordered a full system and the whole thing came kicked to pieces I would respond pretty quickly, the part in question was part of a 6 part order, every other part was fine and it was not immidiatly obvious there was anything wrong with this item at all....

    I do find your venemous defece of scan strange, and it does suggest to me that you are not exactly impartial...

    throwing my toys out the pram? Nope, I just like to deal with companies I can trust and I dont think I can trust scan... Its times like this when you return something that companies earn loyalty or a bad rep... Its a bad rep from my point of view and ill take my custom elsewhere....

  10. #26
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    Talking Re: Scan RMA

    Quote Originally Posted by Disturbedguy View Post

    You seem to think you know alot about me. Care to comment on what I do for a living?
    Cant say it bothers me in the slightest..

  11. #27
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    Re: Scan RMA

    A polite reminder of the rules folks:

    http://forums.hexus.net/scan-care-he...ease-read.html

  12. #28
    I R Toff Pandi! TAKTAK's Avatar
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    Re: Scan RMA

    I'll get straight to the point:

    I do believe that SCAN are, unfortunately, correct to refuse the RMA under grounds of physical damage.

    The reasons being that you're required to inspect and inform of damage as soon as possible in order to help your case.

    Obviously, for you, this is made to be a hard task due to being busy, so a "an appropriate period of time" lapsed leaving you in this situation.

    I do see where you're coming from in that you're a "high" spender, however, if they bend the rules for one person, then they should bend the rules for others.

    Sticking to principles is a must to keep a business running efficiently. Unfortunately this time, you've fallen foul of them. But if you think of how many people must "try it on", after damaging boards. Quite frankly it is scary... If we lived in a world of honesty there would be no issue, but this is the world we live in..

    In this case it "looks" like a screwdriver has been dropped during installation, explaining the scratch.

    The caps are somewhat harder to explain, were they loose in the box, or purely not present?

    If the caps were loose in the box then you have no leg to stand on, as there was evidently a problem from the outset.

    However if there was no presence of caps then SCAN seem to be relying on the fact of you being able to spot the missing cap locations and scratch.

    Which would be fine if you had had time to try the board soon after delivery, but due to other constraints it forced your hand otherwise, making things vastly more difficult.

    My recommendation (as much as it sucks), is to take it on the chin this time, because i doubt it would get anywhere in court.


    Try to step back and view it from a bystanders point of view:

    Being that there is physical damage to the board which wasn't reported in a "swift manner".

    Thusly it is a case of your word against SCAN, with SCAN being able to draw on the fact that there is physical damage which points towards (rightly or wrongly) installation damage.



    I would recommend that in the future you try to plan around deliveries in order to create time to test a product to make sure that it functions correctly (I know... Easier said than done.)



    (Just my thoughts on how it comes across from a bystander point of view)
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  13. #29
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    Re: Scan RMA

    Oh FFS, why can't this forum be made to not show up on the new post list?

    It really isn't hard, and means that users don't constantly have to look at which forum it is in, in order to determine whether or not it is against the rules.

    http://forums.hexus.net/search.php?d...ew&exclude=232 that's it, done, vamooshed, finito, sorted!

    Either that or make it so people other than the Op and mod/admins cannot post...
    Last edited by TAKTAK; 14-06-2010 at 07:09 PM.
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  14. #30
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    Re: Scan RMA

    Quote Originally Posted by TAKTAK View Post
    I'll get straight to the point:

    I do believe that SCAN are, unfortunately, correct to refuse the RMA under grounds of physical damage.

    The reasons being that you're required to inspect and inform of damage as soon as possible in order to help your case.

    Obviously, for you, this is made to be a hard task due to being busy, so a "an appropriate period of time" lapsed leaving you in this situation.

    I do see where you're coming from in that you're a "high" spender, however, if they bend the rules for one person, then they should bend the rules for others.

    Sticking to principles is a must to keep a business running efficiently. Unfortunately this time, you've fallen foul of them. But if you think of how many people must "try it on", after damaging boards. Quite frankly it is scary... If we lived in a world of honesty there would be no issue, but this is the world we live in..

    In this case it "looks" like a screwdriver has been dropped during installation, explaining the scratch.

    The caps are somewhat harder to explain, were they loose in the box, or purely not present?

    If the caps were loose in the box then you have no leg to stand on, as there was evidently a problem from the outset.

    However if there was no presence of caps then SCAN seem to be relying on the fact of you being able to spot the missing cap locations and scratch.

    Which would be fine if you had had time to try the board soon after delivery, but due to other constraints it forced your hand otherwise, making things vastly more difficult.

    My recommendation (as much as it sucks), is to take it on the chin this time, because i doubt it would get anywhere in court.


    Try to step back and view it from a bystanders point of view:

    Being that there is physical damage to the board which wasn't reported in a "swift manner".

    Thusly it is a case of your word against SCAN, with SCAN being able to draw on the fact that there is physical damage which points towards (rightly or wrongly) installation damage.



    I would recommend that in the future you try to plan around deliveries in order to create time to test a product to make sure that it functions correctly (I know... Easier said than done.)



    (Just my thoughts on how it comes across from a bystander point of view)
    I am going to take it on the chin, there were no capcaitors in the bag and I stand by what I said earlier, I dont think the alleged damage was obvious or easy to spot.......

    Ill get the board back have another look at it and then flog it on the bay for spares / repair and hope to get a tenner....

    Scan will not get another pound from me though ever again, I am disguted, they could have resolved this privatly....

    Its nice to have a balanced reply... Ive added up this year though that I have bought around 100 items, other than a DOA hard drive that I returned I would have hoped that they look at this and think, its highly unlikely this guy is trying it on it would be better to do a swap and benefit from increased goodwill, word of mouth etc, than cause me to end up thinking this absolutly stinks and I would now never recommend them to anyone...

    Its a shame they cant take a more balanced view of things but hey ho, they have made their decision..

  15. #31
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    Re: Scan RMA

    Change of plan, done some digging on the web tonight and I think I can take this to small claims court so thats what im going to do, will set it up this weekend, and post progress for anyone interested... Its the principle now and I did not do any damage to that board so im damned if Im going to take the hit for it.......

  16. #32
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    Re: Scan RMA

    OK this will be my last post on the matter, ive started legal proceedings, you will recieve notification shortly, I am claiming a full refund for the board and all legal costs....

    Shame it has come to this but I wont let you treat me so poorly and like a criminal.

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