Rma 288084

[Megabiv]

I've had to send my new Iiyama monitor back due to it no longer working. Scan promptly sent me an RMA code and DPD have already picked it up on Wednesday.

It's now been delivered to Scan and signed for at 9am Thursday morning yet on my RMA it says that it's still not been recieved and I've had no information to say whats going on with it.

Is this normal for Scan RMA's as this is my first time dealing with this companies RMA system and to be honest with other retailers I've RMA'd items and have normally been in contact with me about a replacement and delivery by now.

[Mark@SCAN]

Hi,

Our turnaround from date of receipt is currently 3 - 5 working days, as soon as your goods are booked in by our returns department you will receive an automated e-mail to advise you of the current status.

Regards

[Megabiv]

Okay thanks, was a getting a tad concerned at DPD saying it had been delivered and yet no change on my RMA.

[Mark@SCAN]

Hi,

Please note that it is not always possible for our returns department to book in/test your items as soon as they have been delivered back to us by DPD.

Depending on the volume of returns going through the department at any given time it can sometimes be 24/48 hours AFTER delivery before your goods will be booked in/tested by our returns department.

DPD's confirmation that your goods have been delivered just means they have been signed for by our goods in department in the warehouse, after which your returned goods will be booked in by our returns staff.

I've given our returns guy's a prod anyway and I think they are booking in/testing it for you as I type this.

Regards

[Megabiv]

Excellent thank you very much for your help in this so far.

[Megabiv]

Right it seems that my RMA has been completed and a replacement has been sent. Currently the invoice says

Invoice number

0002001048

Invoice Date

12/11/2012

1. Invoice Printed

12/11/2012 14:45

2. Payment Authorised

12/11/2012 14:45

3. Picked

12/11/2012 15:37

4. Despatched

12/11/2012 15:51

DPD Reference

In Transit - Tracking available upon reaching DPD hub

Since this was sent for dispatch yesterday am I going to be expecting a delivery today or is this going to be for tomorrow now instead? I have yet to receive any emails from DPD.

This is for clarification as I have my brother waiting in for this delivery and so if i could know what day it’s going to be delivered it would be a great help.

[Megabiv]

Never mind, I have just got an update from DPD saying my parcel will be delivered in the next hour.

[KeyboardDemon]

Nice. Good work Scan, I hope your new monitor doesn't let you down this time.

[Megabiv]

Nice. Good work Scan, I hope your new monitor doesn't let you down this time.

Like wise, I'll be keeping the packaging this time for a bit longer. It now says that it has arrived so provided its all working (no dead pixels and a working back light) i can get back to enjoying my PC again. Thanks for the quick turn around Scan.