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Thread: Paypal Refund

  1. #1
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    Paypal Refund

    Cancelled an order 7 days ago and have still not received refund. Got an email from Scan to say sorry for substandard service and still not received refund.

    Paypal have a certain amount time in which a full refund can be issued. After that the buyer pays a fee.

  2. #2
    Retail Sales Manager Chris P's Avatar
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    Re: Paypal Refund

    abitlover

    Please provide your invoice number so I can chase the refund for you.

    Best Regards

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    Re: Paypal Refund

    *edited*
    Last edited by Chris P; 28-10-2010 at 11:41 AM.

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    Re: Paypal Refund

    Quote Originally Posted by Chris P View Post
    abitlover

    Please provide your invoice number so I can chase the refund for you.

    Best Regards
    In the past I have never been issued a refund automatically. I ALWAYS have to remind several times. One refund took two months.

    Is there something wrong in your system?

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    Retail Sales Manager Chris P's Avatar
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    Re: Paypal Refund

    abitlover

    We are experiencing some residual system issues from yesterday, which are working hard to resolve. I do apologies for the delay and will keep you updated.

    Best Regards

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    Re: Paypal Refund

    This thread does not fill me with much confidence as I have just cancelled my order due to items not being in stock (it said it was 'in stock' on the site). Granted I cancelled the order on the 25th but I have yet to receive a refund, not surprising as it usually takes 3 business days, annoying thing is I haven't received any confirmation of when it is likely to be. I had the email to say the order was cancelled and that they would like to offer me free delivery on my next order...which was nice...but not as nice as a refund paid into my account promptly though. I need the refund before I can order again so how long does it usually take? I did mine by debit card not through Paypal, maybe I should have started a new thread?

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    Retail Sales Manager Chris P's Avatar
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    Re: Paypal Refund

    2smoothbooth

    Please raise a new thread, including your Invoice number so we can look into this for you.

    Best Regards

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    Re: Paypal Refund

    Still not received refund after 8 days?

    Why are refunds not issued at time of cancelling order? Why do you have to be reminded a million times everytime?

  9. #9
    Retail Sales Manager Chris P's Avatar
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    Re: Paypal Refund

    abitlover

    Refunds are processed within a reasonable amount of time.

    I am chasing this now for you.

    EDIT: I can confirm the refund of £ 126.02 was processed today for you. Please allow 3-4 days for the refund to appear back in your account.

    We apologies for the delay.

    Best Regards

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