
Originally Posted by
snootyjim
The DSR isn't about refunds though, it's about cancelling orders.
If you had written to/emailed Scan and specifically stated that you were cancelling your order/contract, and preferably with the DSR mentioned, then you should be fine. If you asked for a refund, then that's not the same thing, and I don't agree with your view.
Saying that "it's obvious" doesn't really mean anything. You either cancel your contract, or you don't. If you didn't, then the DSR is irrelevant to your particular situation.
In that case, you're relying on goodwill, and with a bit of luck, assuming you aren't at fault in any way, some goodwill will be forthcoming.