RMA turnaround - help please?

[speardane]

I've just sent my RMA package back 1st class via Royal Mail, so should be with you Thurs (can PM details)

(this is for 4 WD HDD - all DOA - as confirmed by the WD diagnostic software)

I had planned to use the holiday period to get a couple of servers sorted out, and due to the DOA disks - I have been frustrated so far.

I see the note advising 10 days turnaround, what options can you offer to help me out?

• I'd for instance be very happy if you billed me again against my credit card and shipped immediately - and then credited me once you'd RMA'd the disks...
• I understand it would be unreasonable for scan to take the risk...

[speardane]

well that was a pretty optimistic timescale...

but I deduce that's a "No"

Please don't rush on my account (the beginning of January is going to be so busy).
The first date I'll have anytime for system building after this weekend will be the 21st Jan.

But please make sure the packaging is more robust this time?