Rma 238533

Hi,

Today I've received my XFX 5870 XXX back from yourselves which has been in for RMA, thank you.

I brought the card in because of regular crashing whilst gaming, it suffers from the well documented vertical bar crashing problem.

Having opened the packaging it I was happy to see that I had received my own card back, but there seems to be no note of what has happened to the card except your despatch note.

I've had the card back in my computer for under an hour and to my horror the crashing as already returned. I have been running the computer with a nVidia 9800GTX for the last month whilst the card has been on RMA and had zero problems. My computer has not been so stable for months as without my XFX card in it.

When I brought the card into your store I didn't have returns authority from XFX which I was told was the norm to do, but the card was accepted for RMA by yourselves.

It seems it's taken a month for the card to go to XFX, get rejected and come back again and it seems that I will now start the process of contacting XFX to get working card... but would love to get your feedback on the situation, was there notes from XFX?

Thank you.

go.mole

Can you confirm, which game(s) you are playing and how long it takes for you to experience the vertical bar crashing problem.

Best Regards

Hi Chris,

I play mostly World of Warcraft, Battlefield Bad Company 2 and Starcraft 2 and have had it crash in all of them.

In regards to how long it takes to crash it has a mind of it's own. It can be as frequent as 20 minutes between crashing or it can go as long as a couple of days without a crash.

Thanks