Delayed Order @ 20:36

[Tinners2000]

Hello Scan,

Apologies for the post but I am a tad perplexed. I have been using Scan for many years and have never been let down on next day - the 'pinnacle' reason for using your company.

I placed the order at 1300 yesterday on next day delivery, I have only received payment processed a few hours later. At 20:36 I received a delay notice with no reason for the delay - all equipment was in stock?

Could you please have a look into this?

Thanks in Advance,

[Chris P]

Tinners2000

Your order was completed yesterday @ 19.46 so the order should have shipped for delivery today.

I am looking into this now for you.

Best Regards

[Tinners2000]

Hi Chris,

Thanks for the quick update.

I see that you may be having some technical difficulties with the email update system; they email I received was as follows;

Step 1 Received.
Step 2 Received

Next email;

***This is an automated email. Please do not reply***

Invoice Number:
Account Name:

Thank you for your order from Scan.

Please regard this email as a notification of delay in your order due to unexpected volumes in our warehouse. Please rest assured your custom is greatly valued and we will process your order with the utmost urgency. Your order has still been booked for a next working day delivery from the point of despatch and we will send further emails to confirm this.

Should you require any further information or assistance please log a query using our online Customer Support service. Alternatively, you can contact our delivery support team on 0871 472 4747.

We apologise for the delay and thank you for your patience.

[Tinners2000]

Chris, any reason why I can not track this parcel?

[Chris P]

Tinners2000

Apologies for the delay, your order was held up in the warehouse last night.

Your has now shipped from SCAN and will be with you tomorrow, the DPD tracking page will update shortly.

Best Regards

[Tinners2000]

Thanks for that Chris

any reason in particular ?

[Chris P]

Tinners2000

The reason was due to a volume of order's,

Apologies again for the delay.

Best Regards