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Thread: RMA or Technical Support?

  1. #33
    Moderator Mick@SCAN's Avatar
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    Re: RMA or Technical Support?

    Quote Originally Posted by emilio View Post
    Hi Mick,

    The order is placed, but I was checking the Akasa website and it only mentions i3 and i5

    http://www.akasa.com.tw/update.php?t...=AK-CC4009EP01

    Can you confirm this is a good cooler for an i7? Did you check that with the sales team?

    Thanks
    emilio,

    The cooler should be perfectly fine for the Sandybridge CPU.

    Kind regards,

  2. #34
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    Re: RMA or Technical Support?

    Cool, the order has shipped now. I hope tomorrow I can let you know the results.

  3. #35
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    Re: RMA or Technical Support?

    Hi Mick,

    After installing the new cooler with the included thermal paste the temperatures of the CPU are still high.

    I have tried to document this as much as possible.

    When I removed the stock cooler the previous thermal compound (sent by you) seems to have had a good coverage.



    I then applied the thermal compound supplied with the Akasa Venom Pico. Perhaps a bit too much but I wanted to make sure it wasn't that I had not put enough last time.



    Then installed the cooler, making sure all pins where pushed and it was secured.



    After putting back the memory and GPU I re-run the tests with OCCT, the new version stops pushing the CPU when it hits 87c so that's as far as it got. It reached that temperature in about 53 seconds, the test sits idle for 1 minute. You can see the max and min temperatures in the screen shots below.





    Below some screens of the BIOS settings (these are the settings that were left by the scan RMA tester). It took me about 1 minute to take the pictures and in that time the temperature rose from 30c to 50c just on the BIOS screen. You can see the temperature in two BIOS screens, M.I.T. current status.
































    I haven't even got as far as run the computer properly since I got it back as the temperature is so high on the cpu. Did the tester checked the cpu temperature? It would be great if you had some data either way.

    What is your suggestion to move this forward? Send the whole computer to scan? Any things I should try?

    Apologies for the long post, as you can imagine I just want to get this issue behind me and the pc problems resolved.

    Cheers,
    Emilio.

  4. #36
    Moderator Mick@SCAN's Avatar
    Join Date
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    • Mick@SCAN's system
      • Motherboard:
      • Gigabyte GA-Z87X-OC
      • CPU:
      • i5 4670k @ 4.7 Ghz
      • Memory:
      • 16GB Corsair Vengeance LP 1600
      • Storage:
      • 120GB Samsung 840 / 2TB Seagate SATA III ST2000DM001 / 120GB Vertex Plus
      • Graphics card(s):
      • 8GB MSI 290X
      • PSU:
      • Enermax Modular Infiniti 650Watt
      • Case:
      • Fractal Design ARC MIDI R2 Tower Case
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Iiyama ProLite G2773HS-2
      • Internet:
      • Virgin Media 200Mb

    Re: RMA or Technical Support?

    emilio,

    I am sorry to hear that you are still having problems, I will email you directly to move this query along.

    Kind regards,

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