Hi Everyone,
I built a computer with all new components bought from scan in July this year, after the build was complete the system run without noticeable problems for 1-2 months. Now it has started rebooting randomly, this happens without any intervention of the OS and it happens in two different OS (Windows 7 and OSX). It happens with or without load. It even happens before login.
It all points to a hardware failure and no test have returned any issues or errors so I suspect it's either the motherboard, PSU (or it could be Memory or CPU). In any case all the components are from scan and fairly new.
I have a couple of questions.
- This morning I went to the scan website and raised a technical question asking for help. How long should it take for scan to come back to me? Since I am seeing a delay in dealing with RMAs would it be better to raise an RMA directly? So RMA or technical support?
- Since I am not sure which component is faulty and all of the components are from scan and in warranty, how does the process work for an RMA? Do I send the whole computer to scan and they work-out the faulty component and replace it?
Many thanks!
Emilio



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