The problem lies with having to have the item back BEFORE the warranty expires. Waht happens if it breaks on the last day of warranty, by Scans rules you would be screwed.
Printable View
Tbh I sympathise with both sides here, but the fact that the value of the item is so low makes it really neither here nor there for either party.
No he didnt. read what he said, he said that an item has to be returned before the warranty ends. If it fails on the last day of the warranty then you are scuppered as it cannot be returned before the warranty ends although it failed within the warranty period. Therefore, you are not getting a full twelve month warranty.
Well, you can argue it at the other end as well.....warranty seems to start from date of invoice....not the day you actually receive the item.
I feel it's splitting hairs though over something that probably effects 0.0000001% of purchases.....
All this mud Scan is smearing on it's own face over a £10 warranty / customer service issue
Letter of the law versus intent comes to mind.
Several years ago I had a Sony optical drive fail 1 week out of warranty. I called Sony and they sent me a new one.
Public relations: Sony 1, Scan -1
The product was not returned in time, despite there being plenty of time to return the product. the OP has confirmed it was their fault it was not returned. There is no point getting into hypothetical scenario's of " What if's )
Re-Read my post regarding, which explains warranty terms v value of order.Quote:
All this mud Scan is smearing on it's own face over a £10 warranty / customer service issue
We have now fixed in place that as long as an RMA number has been issued by SCAN ... AND ... Proof of the Return can be given that the product was returned BEFORE the warranty has expired, which starts from the Invoice Date then the RMA will be honoured.Quote:
The problem lies with having to have the item back BEFORE the warranty expires. Waht happens if it breaks on the last day of warranty, by Scans rules you would be screwed.
Regards
Regards
It's nice that you would consider us in the same company as SONY but in reality we are not in the same league .
I myself had my PS3 replaced outside of warranty by SONY and thought this was great!.
I however would not expect the same service from every company.
We have to draw a line at some point and if we move the goal posts for one person it would then not be fair to not do it for the next.
blueball
Proof can be given You can arrange the return up to 1 second before the warranty expires.
I think this is close enough ! :)
Regards
blueball,
I think you are missing the point, what we are saying is that as long as you can provide proof the item was post within warranty, IE post office receipt ETC, then you have proved the item was returned BEFORE the warranty expired, so even if you physically post it on the very last day of warranty and the receipt backs this up we can sort.
This thread is now closed.