Results 1 to 2 of 2

Thread: Oh dear scan...

  1. #1
    Registered+
    Join Date
    May 2012
    Posts
    72
    Thanks
    0
    Thanked
    0 times in 0 posts

    Oh dear scan...

    As the situation stands. I bought originally a HD 6950 from scan to use with my fairly new build PC, it arrived faulty. I sent it back and after over 2+ (long) weeks later I received another card which worked. I then decided I would crossfire the card with another one. However after the installation of the second card, the crossfire configuration did not work at all - even though I had done all the correct steps and have the correct hardware to do so. Furthermore, I first contacted scan for the return of the card withing the 7 day DOA period regarding a fault, as clearly, the two cards were not scaling in any games I was playing, which is the sole purpose that I bought the second card all together. Also, XFX tested the card to be faulty, but on the scan website it said that the card was faulty - It is rather contradictory as on the returns page on the scan website it says a fault has been found; scan has now written to me saying that that there is no fault.

    I have spend over £160 on this second graphics card that doesn't work. Can somebody please inform me if I am entitled to have my money back. I really cannot afford to have a £160 paperweight on my desk.

    Ollie C

  2. #2
    Scan Computers Technical/Returns Mark@SCAN's Avatar
    Join Date
    Feb 2004
    Location
    Manchester/Bolton
    Posts
    1,133
    Thanks
    65
    Thanked
    120 times in 96 posts
    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.7ghz
      • Memory:
      • Corsair Vengeance 16GB DDR3 2400MHz
      • Storage:
      • 1x 512GB Samsung SM951 NVME & 1x 4TB WD Caviar Black
      • Graphics card(s):
      • MSI GTX 980
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • SKY Fibre Unlimited

    Re: Oh dear scan...

    Hi Ollie,

    I'm pretty sure we spoke yesterday? Can you please PM me your invoice and OR RMA number.

    Regards

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •