I want to cancel my order please

[chavo]

Hi, I would like to cancel this order please.

I selected next day delivery and the goods have not even been picked yet. I have had to purchase the goods else where.

Please cancel this order immediately and issue a refund to the master card.

[Mick@SCAN]

chavo,

Please submit a query via the Scan website if you have not already done so:

https://secure.scan.co.uk/aspnet/sup...px?QueryType=C

Kind regards,

[chavo]

Thanks mick, have done that and I have been given a ref number. It's a shame the pick wasn't as quick as your reply.

[chavo]

Hi mick,

Got my cancellation notice, thanks very much. I would like to say though that David has stated that I requested a delivery date of 22nd when I placed the order. Now I could just leave this alone as my refund is on its way but I feel I need to raise this. I selected next day delivery when I placed the order, I am 100% certain.

I hope this info helps you to perfect your systems and is Aiken as feedback rather than a criticism.

Thanks

[Chris P]

chavo

I have checked the secure side of the server, which takes a snapshot of your order as placed, we can confirm you placed the order on 3/10/2012 15:04:28 (Sat) and went into the Q-Delivery section and selected a Requested delivery date of 22/10/2012.

Best Regards

[Mick@SCAN]

chavo,

We have also checked our system by running a dummy order and everything appears to be working fine, we have had no other reports of this problem but we will keep an eye out.

Kind regards,