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Thread: Malfunctioning PSU and/or MOBO? Fried connector.

  1. #1
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    • camalbitboy's system
      • Motherboard:
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    Malfunctioning PSU and/or MOBO? Fried connector.

    Hi Scan,

    I bought an ASUS P8Z68-VGEN3 mobo 05/11/2011. I also bought a corsair 850W CORSAIR CMPSU-850HXUK from you from you on the 03/01/2011.

    Everything has run well (bar some GPU issues you resolved for me) and it has been stable for years apart from that. I've never bothered to overclock anything as it was all running fast enough anyway.

    Over the last couple of months the pc started to randomly shut down. I tried swapping out all the components bar the PSU, MOBO and CPU to find out what was happening and this evening finally got round to digging the PSU out of my wifes machine and started fitting it to mine.

    When I unplugged my psu I discovered that one of the PSU connectors has melted off damaging the mobo connectors too.

    My question is how do I go about getting the mobo and PSU replaced? The PSU has a 7 year warranty and the mobo 3 years. Is this dealt with through yourselves?

    I've not overloaded the PSU as the corsair calculator recommended a 750W model and so I bought an 850W to give me some headroom. The case has excellent ventilation (Coolermaster Stacker) and I've never seen high temps on any component.

    Am I going to run into a problem proving which was the faulty unit, and getting them both replaced. I really don't think I can run a fire damaged motherboard, and the psu obviously needs replacing. Any advice on this?

    I've attached photos of the damage below.

    Regards
    Julian




    Last edited by Mark@SCAN; 29-05-2013 at 11:37 AM. Reason: corrected 70W to 750W

  2. #2
    Senior Member
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    • camalbitboy's system
      • Motherboard:
      • MSI Z87-G45 Gaming
      • CPU:
      • Intel Core i5 4670k at 3.8ghz
      • Memory:
      • 16Gb Corsair Vengeance DDR3 PC3-19200(2400) CAS 11
      • Storage:
      • Samsung 750 Evo 250GB + Plextor 128 ssd + WD Raptor X 150Gb + 1Tb Samsung
      • Graphics card(s):
      • GTX 780ti Zotac
      • PSU:
      • 850W Corsair HX Modular
      • Case:
      • Coolermaster Stacker
      • Operating System:
      • Windows 10 64bit
      • Monitor(s):
      • Dell, 2412, Asus ROG Swift pg279q IPS, LG24"tv
      • Internet:
      • Virgin 120Mb

    Re: Malfunctioning PSU and/or MOBO? Fried connector.

    Oh I forgot to add that when I turned on the Asus mother board power spike protection in the bios I would get a message maybe 1 time in 5 saying that the machine had been shut down upon monitoring a power surge.


  3. #3
    Senior Member
    Join Date
    Aug 2005
    Location
    Worthing
    Posts
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    Thanked
    5 times in 5 posts
    • camalbitboy's system
      • Motherboard:
      • MSI Z87-G45 Gaming
      • CPU:
      • Intel Core i5 4670k at 3.8ghz
      • Memory:
      • 16Gb Corsair Vengeance DDR3 PC3-19200(2400) CAS 11
      • Storage:
      • Samsung 750 Evo 250GB + Plextor 128 ssd + WD Raptor X 150Gb + 1Tb Samsung
      • Graphics card(s):
      • GTX 780ti Zotac
      • PSU:
      • 850W Corsair HX Modular
      • Case:
      • Coolermaster Stacker
      • Operating System:
      • Windows 10 64bit
      • Monitor(s):
      • Dell, 2412, Asus ROG Swift pg279q IPS, LG24"tv
      • Internet:
      • Virgin 120Mb

    Re: Malfunctioning PSU and/or MOBO? Fried connector.

    Erm Mark? Mick? Anyone?

  4. #4
    Moderator Mick@SCAN's Avatar
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    • Mick@SCAN's system
      • Motherboard:
      • Gigabyte GA-Z87X-OC
      • CPU:
      • i5 4670k @ 4.7 Ghz
      • Memory:
      • 16GB Corsair Vengeance LP 1600
      • Storage:
      • 120GB Samsung 840 / 2TB Seagate SATA III ST2000DM001 / 120GB Vertex Plus
      • Graphics card(s):
      • 8GB MSI 290X
      • PSU:
      • Enermax Modular Infiniti 650Watt
      • Case:
      • Fractal Design ARC MIDI R2 Tower Case
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Iiyama ProLite G2773HS-2
      • Internet:
      • Virgin Media 200Mb

    Re: Malfunctioning PSU and/or MOBO? Fried connector.

    camalbitboy,

    I am sorry for the delay in contact, I will drop you an email now with instructions on how to proceed.

    Kind regards,

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