XFX Graphics Card Rma problem

[Jdw]

Hello,

I have emailed scan twice this week about this rma and have had no response.

To outline the problem i bought a xfx 7950 from scan last october, a bit over a month ago i had a problem with it where there was no display so i contacted scan and rma'd it.

At this time i was informed that there rma time frame is 5-6 working days when this period had passed i emailed them to be told that because it is a xfx product it takes 20, thanks for letting me know!

It is now 28 working days since scan recieved the card and i seem to be getting ignored

Im am moving away in less than two weeks so this really cant take any longer

Rma number is 309037

[Mark@SCAN]

Hi Jack,

Sorry for the delay, I have chased this for you today with our warranty replacement team.

I will update you later in the day, hopefully to confirm a replacement is being dispatched for you today.

Regards

[Mark@SCAN]

Hi Jack,

Further to our recent conversation I can confirm a replacement is being dispatched for you today.

Once again apologies for the delay.

Regards