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Thread: Game Code bundle issue.

  1. #1
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    Game Code bundle issue.

    I purchased an Asus GeForce GTX 680 DirectCU II OC NVIDIA Graphics Card - 2GB from yourselves last week 28/08/2013 and was told by the sales guy I bought it with that you'd run out of Splinter Cell Blacklist codes and wouldn't be getting any more codes as you hadn't been sent enough. Was a bit gutted as it was still being advertised only to find out that less than two days later you are running a Batman Arkham Origins code bundled with the code and feel that I have missed out on it. Especially as looking at your site today I see that you are advertising the card bundled with Splinter Cell Blacklist and Batman:AO.



    Feeling a bit let down after spending £270 to receive neither of the games that it is supposed to be bundled with.
    Last edited by Mark@SCAN; 16-09-2013 at 10:04 AM.

  2. #2
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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    • Mark@SCAN's system
      • Motherboard:
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      • CPU:
      • i7 4790k @ 4.7ghz
      • Memory:
      • Corsair Vengeance 16GB DDR3 2400MHz
      • Storage:
      • 1x 512GB Samsung SM951 NVME & 1x 4TB WD Caviar Black
      • Graphics card(s):
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      • PSU:
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    Re: Game Code bundle issue.

    Hi Mawa,

    Please provide your invoice number and I'll get our customer services team to look into this for you.

    Regards

  3. #3
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    Re: Game Code bundle issue.

    Hi Mark, the invoice number is 0002097503.

    Stephen

  4. #4
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.7ghz
      • Memory:
      • Corsair Vengeance 16GB DDR3 2400MHz
      • Storage:
      • 1x 512GB Samsung SM951 NVME & 1x 4TB WD Caviar Black
      • Graphics card(s):
      • MSI GTX 980
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • SKY Fibre Unlimited

    Re: Game Code bundle issue.

    Hi,

    I have passed your information to our customer services team who are looking into this for you and will contact you separately.

    Regards

  5. #5
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    Re: Game Code bundle issue.

    Has there been any update on this?

  6. #6
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.7ghz
      • Memory:
      • Corsair Vengeance 16GB DDR3 2400MHz
      • Storage:
      • 1x 512GB Samsung SM951 NVME & 1x 4TB WD Caviar Black
      • Graphics card(s):
      • MSI GTX 980
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • SKY Fibre Unlimited

    Re: Game Code bundle issue.

    Hi,

    Apologies for the delay, I have chased this for you with our customer services team and asked them to get in touch.

    Regards

  7. #7
    Scan Computers Technical/Returns Mark@SCAN's Avatar
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    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.7ghz
      • Memory:
      • Corsair Vengeance 16GB DDR3 2400MHz
      • Storage:
      • 1x 512GB Samsung SM951 NVME & 1x 4TB WD Caviar Black
      • Graphics card(s):
      • MSI GTX 980
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • SKY Fibre Unlimited

    Re: Game Code bundle issue.

    Hi,

    We need an e-mail address to send you the code(s) please call our customer services team quoting your invoice number OR reply back to this thread with your e-mail address I will then pass it to our customer services team.

    Regards

  8. #8
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    Re: Game Code bundle issue.

    Hi Mark,

    Email address is *****************

    Thank you.
    Last edited by Mark@SCAN; 10-09-2013 at 11:35 AM. Reason: removed e-mail address for security

  9. #9
    Scan Computers Technical/Returns Mark@SCAN's Avatar
    Join Date
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    Location
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    • Mark@SCAN's system
      • Motherboard:
      • ASUS MAXIMUS VII GENE Z97
      • CPU:
      • i7 4790k @ 4.7ghz
      • Memory:
      • Corsair Vengeance 16GB DDR3 2400MHz
      • Storage:
      • 1x 512GB Samsung SM951 NVME & 1x 4TB WD Caviar Black
      • Graphics card(s):
      • MSI GTX 980
      • PSU:
      • Silverstone SST-ST75F-G Strider 750w
      • Case:
      • SilverStone FT03B
      • Operating System:
      • Windows 10 Pro 64bit
      • Monitor(s):
      • DELL U2711H
      • Internet:
      • SKY Fibre Unlimited

    Re: Game Code bundle issue.

    Thanks,

    A code should be winging it's way to you as I type this

    Regards

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