Results 1 to 5 of 5

Thread: Gfx card does not work in 2 PCs, tested fine in RMA

  1. #1
    HFX
    HFX is offline
    Registered User
    Join Date
    Nov 2014
    Posts
    2
    Thanks
    0
    Thanked
    0 times in 0 posts

    Gfx card does not work in 2 PCs, tested fine in RMA

    Hello all,

    I ordered an XFX R9 270 from Scan. After inserting the card in the PC, connecting the 6 pin power connector and powering on, all the fans run but there is no signal on the monitor and no beep is made to signify that POST was successful. I tried this card in a second PC and the results were exactly the same as on the first. Otherwise, both PCs run fine and work with PCI-E graphics cards. First has 650W, second 430W PSUs, so lack of power is not an issue. Both are fairly modern, first an i5-2500K, second an A6-3500.

    I decided that the card must be DOA and sent it back. However Scan tested it as fully working. If anyone from Scan wants to check, the number is 345525.

    Does anyone have any idea how to proceed with all this? If Scan tested it OK, then I suppose this card *works* but it still doesn't work with either of my systems. I am certain that this isn't a result of user error. I've done this plenty of times before, and in any case, putting in a graphics card isn't rocket science.
    Last edited by Mick@SCAN; 03-12-2014 at 12:52 PM.

  2. #2
    Moderator Mick@SCAN's Avatar
    Join Date
    Aug 2007
    Posts
    585
    Thanks
    35
    Thanked
    79 times in 64 posts
    • Mick@SCAN's system
      • Motherboard:
      • Gigabyte GA-Z87X-OC
      • CPU:
      • i5 4670k @ 4.7 Ghz
      • Memory:
      • 16GB Corsair Vengeance LP 1600
      • Storage:
      • 120GB Samsung 840 / 2TB Seagate SATA III ST2000DM001 / 120GB Vertex Plus
      • Graphics card(s):
      • 8GB MSI 290X
      • PSU:
      • Enermax Modular Infiniti 650Watt
      • Case:
      • Fractal Design ARC MIDI R2 Tower Case
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Iiyama ProLite G2773HS-2
      • Internet:
      • Virgin Media 200Mb

    Re: Gfx card does not work in 2 PCs, tested fine in RMA

    HFX,

    I could only assume that the card is not compatible with your hardware, the test report is as follows:

    Displays fine, currently running on Heaven Benchmark @ 1080p.

    Heaven ran fine for 20 mins, then tested all outputs on the card and they all display.

    As the card was returned within the cooling off period I can request a refund for you, but please be aware that Scan would deduct £10 plus VAT to cover the cost of collecting the card.

    Please let us know how you would like to proceed.

    Kind regards,

  3. #3
    Senior Member watercooled's Avatar
    Join Date
    Jan 2009
    Posts
    10,867
    Thanks
    1,502
    Thanked
    935 times in 805 posts

    Re: Gfx card does not work in 2 PCs, tested fine in RMA

    Have you tried another monitor, if possible?

  4. #4
    HFX
    HFX is offline
    Registered User
    Join Date
    Nov 2014
    Posts
    2
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: Gfx card does not work in 2 PCs, tested fine in RMA

    watercooled,

    I tried it on two monitors, both via DVI out. I doubt this would have made any difference, though, since both systems didn't POST.

    Mick@SCAN,

    I just tried researching any hardware compatibility requirements related to the R9 270. The only thing I could find had to do with the PSU:

    "For a system using a single Radeon R9 270 graphics card AMD specifies a minimum of a 500 Watt or greater system power supply. The power supply should also have a maximum combined +12 Volt continuous current rating of 28 Amps or greater and have at least one 6-pin PCI Express supplementary power connectors."
    (Tom's Hardware post, cannot include the url)

    My power supply provides 650W system power and 53A on +12V rail along with 2 6+2 pin PCI-E connectors, comfortably exceeding the requirements. I honestly have no clue what else about my system could be causing a compatibility problem - and such a severe one that it wouldn't even POST with the card attached. Here are the full system specs for reference, copied straight from my Scan order email
    Intel Core i5 2500K
    MSI P67A-GD53 (B3)
    650W Corsair Enthusiast 650TXV2
    8GB (2x4GB) Corsair Vengeance DDR3
    120GB Corsair Force Series 3
    1TB Western Digital WD10EALX
    LiteOn IHAS124-19

    Regarding your suggestion of a refund, I made this purchase via Scan finance (together with a BenQ BL211 monitor - works great btw!) I have a feeling this may complicate the refund process since the total order amount would then go under £300 minimum. Furthermore, I still need another video card and I'd be quite happy to get it from Scan.

    If there's no solution to this issue with the XFX 270, I'd obviously have to go for a different card. Probably the 280 or the 280X - how would this work with the Scan finance terms?

  5. #5
    Moderator Mick@SCAN's Avatar
    Join Date
    Aug 2007
    Posts
    585
    Thanks
    35
    Thanked
    79 times in 64 posts
    • Mick@SCAN's system
      • Motherboard:
      • Gigabyte GA-Z87X-OC
      • CPU:
      • i5 4670k @ 4.7 Ghz
      • Memory:
      • 16GB Corsair Vengeance LP 1600
      • Storage:
      • 120GB Samsung 840 / 2TB Seagate SATA III ST2000DM001 / 120GB Vertex Plus
      • Graphics card(s):
      • 8GB MSI 290X
      • PSU:
      • Enermax Modular Infiniti 650Watt
      • Case:
      • Fractal Design ARC MIDI R2 Tower Case
      • Operating System:
      • Windows 10
      • Monitor(s):
      • Iiyama ProLite G2773HS-2
      • Internet:
      • Virgin Media 200Mb

    Re: Gfx card does not work in 2 PCs, tested fine in RMA

    HFX,

    We will contact you by email in order to resolve the query.

    Kind regards,

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •