Ordered last Thursday, Now is Wednesday Still not picked. Item is instock

[xavierzzz]

Order paid on Thursday 26th Nov, and still not picked yet on Wednesday 2nd Dec, The item is in stock.

I called on Friday, Monday and Tuesday, every scan customer agent "checked" and promised it will be shipped "today".

orders on later date fulfilled before mine, WHY WHY WHY ?

[DavidM]

Thank you for your message and feedback, We are currently experiencing high volumes of orders due to the Black Friday offers. We had put provisions in place to cope with the demand so we could make sure that our customers didn't experience any delays, unfortunately we couldn't anticipate the seer volumes that we did.Our team are working around the clock to ensure the delays are kept to a minimum. We have made our customers aware by a notice on our website and the social media sites. I can confirm that your order has now been completed and shipped, please check your emails for further tracking details.Please again accept our sincere apologies for the inconvenience you have experienced whilst shopping with us.