Awaiting Picking Since 23.11.2020

[shaydoken]

Thought I'd post here as the Live Chat is ridiculous in terms of wait time and same goes for the telephone support.

I placed order for PC components on 23rd Nov 2020. Paid extra delivery fee to receive order by 24th/25th Nov 2020. Order did not contain any newer generation CPU/GPU such as nVIDIA 3000 series, AMD 6800 series. Every item in my order was "In Stock" and none of that "Pre-Order". Delivery failed (still in awaiting picking) for 24th/25th and I didn't get any update. Contacted support got told stock is fine. Reason for delay was backlog of orders.

I then got told delivery will be made by 30th Nov 2020. I even got one of the Scan mass update email notifying me of delayed order and delivery will be made by 30th Nov 2020.
No offence but customer support has been terrible. I left negative feedback on Trustpilot due to the experience of shopping with Scan. I then got the same response by Scan on Trustpilot that my order will be delivered by 30th Nov 2020. I will be updating my Trustpilot review to let others know that I still haven't received order even though 30th Nov 2020 was stated.

So today 30th Nov 2020 and no sign of order. Still stuck in Awaiting Picking status. I got told the NZXT case is having stock/dispatch problem due being located at another warehouse. So why is this all of a sudden a problem now? When I first contacted about the delay got told nothing wrong with stock. So why couldn't Scan support tell me that before? Numerous misleading information. Honestly I'm frustrated and disgusted of Scan. I opted for call back twice regarding the order and not one person from Scan called back. I keep getting told order will be escalated put on critical status but nothing happens. Got told a manager will get in touch but nothing.

I got recommend to use Scan by other gamers over at Reddit, TouTube even Twitter. This will be the last time I shop with Scan. I could have gone with a different retailer during the Black Friday deals and got order delivered for next day. Scan are operating this so called 24 hours a day to get rid of backlog of orders. So why is my order still in Awaiting Picking since 23.11.2020?

I will publishing negative YouTube video regarding my poor experience with Scan. Same goes for Twitter.
No idea when the order is going to be delivered.

So would my order be delivered after Christmas or by summer 2021?

[ik9000]

Hi fyi there is a bit of uncertainty how often Scan are checking these pages at the moment during lockdown - you may want to email them/try alternative means of contacting them as it may get you a quicker answer. I don't work for Scan, but my recent queries to them on here have not been answered (albeit they were new stock queries rather than after sales support). Hopefully they can resolve quickly for you. Best of luck, hope it goes well.

[shaydoken]

Hi fyi there is a bit of uncertainty how often Scan are checking these pages at the moment during lockdown - you may want to email them/try alternative means of contacting them as it may get you a quicker answer. I don't work for Scan, but my recent queries to them on here have not been answered (albeit they were new stock queries rather than after sales support). Hopefully they can resolve quickly for you. Best of luck, hope it goes well.

I've tried other methods of contacting Scan via telephone, live chat and every time there is a different excuse. Payment has been taken from my account yet one week and order not sent out. Honestly Scan should not be operating during COVID as they clearly can't cope.

Thought I'd try here see if someone from Scan can look in to this and get this delay sorted. Didn't even get any sort of update from manager or even the so called call backs regarding the order.
Disappointing.

[Jonj1611]

Its been happening way before lockdown, they have been here once since November

[shaydoken]

Its been happening way before lockdown, they have been here once since November

This ain't good!

[ik9000]

Honestly Scan should not be operating during COVID as they clearly can't cope.

I've placed two orders with scan in recent weeks, both shipped same day and arrived the next. Obviously your case is different but be careful about making sweeping statements about a company's performance based on 1 event. I'm not sure how it leaves you legally and it won't endear you to scan who you want to help resolve a problem for you.

[shaydoken]

I've placed two orders with scan in recent weeks, both shipped same day and arrived the next. Obviously your case is different but be careful about making sweeping statements about a company's performance based on 1 event. I'm not sure how it leaves you legally and it won't endear you to scan who you want to help resolve a problem for you.

Check the recent Trustpilot reviews. I'm not the only one with delayed order.
Legally? So it's fine taking customer money but not delivering the goods.

[ik9000]

Check the recent Trustpilot reviews. I'm not the only one with delayed order.
Legally? So it's fine taking customer money but not delivering the goods.

legally as in libel. Don't undermine your consumer position where if all as you describe it would seem you have the moral high ground.

[Jonj1611]

How it leaves someone legally? I can tell you where, no where because no one will care let alone a company bothering to take someone to court over a comment someone left on some forum somewhere. They would be taking thousands of people to court if they did that(which they won't).

[ik9000]

let's say the OP is correct and there are a backlog of cases. Who are you going to prioritise? Someone slagging you off or someone being polite? I know which order I'd tackle them in.

[Jonj1611]

Maybe now might be the time to cancel your order and order elsewhere if it doesn't show up today?

[Jonj1611]

let's say the OP is correct and there are a backlog of cases. Who are you going to prioritise? Someone slagging you off or someone being polite? I know which order I'd tackle them in.

Have a hard job knowing they are receiving negative comments if they don't come on here anymore.

[shaydoken]

legally as in libel. Don't undermine your consumer position where if all as you describe it would seem you have the moral high ground.

As a customer I have the right for my goods to be delivered which I paid for. Constantly getting excuses about delivery and misleading info any great either.

To me it sounds like you work for Scan or must be undercover

[shaydoken]

let's say the OP is correct and there are a backlog of cases. Who are you going to prioritise? Someone slagging you off or someone being polite? I know which order I'd tackle them in.

Well what happened to my order since 23.11.2020? Still in the same exact status!
One is bound to get annoyed if you get told misleading info nor receive any support hardly.

[Jonj1611]

Don't worry, no one is going to take you to court for libel lol, dear me.

As I said ring up and cancel your order and order elsewhere if nothing shows today. Probably best thing you can do at this point if there is a backlog or whatever. Black friday weekend won't have helped

[ik9000]

As a customer I have the right for my goods to be delivered which I paid for. Constantly getting excuses about delivery and misleading info any great either.

To me it sounds like you work for Scan or must be undercover

You can think what you like I have no relationship to Scan other than using them now and then. If I worked for Scan I'd have no reason to post queries to them on stock and availability, nor order queries. You're starting to sound like the sort of person who turns out to be unreasonable and looking for conspiracy where this is none. Like I said best of luck, I'll save my time for more amiable people.