So my system goes to hell this week and I need a new motherboard and HDD ASAP so naturally I choose Scan, select nextday delivery for Today (Thursday) yesterday (Wednesday) morning around 9am sharp. I get the following emails:
1. Invoice printed / Awaiting authorisation - 18 Apr 2007 09:49:00
2. Payment authorised - 18 Apr 2007 10:39:00
Then at about 15:00 ish I wanted to confirm that I was going to receive my order today (Thursday, anyways) so I phoned Scan , explained to them that I was in urgent need of these parts, tis why I paid extra for pre-noon delivery and I was told that they would arrive today (Thursday) I asked him the same question 3 times and he gave the same answer. Still, I was uneasy that you would dispatch in time for delivery today.
Low and behold, I get back, check my email only to find these:
3. Order picked / Awaiting despatch - 18 Apr 2007 19:59:00
Delayed Order Notification - 20:08 - which means NO delivery for me today
This isn't the first time that Scan has let me down at late, at one point you used to be able to place an order and get same day dispatch, not anymore mind it would seem.
Needless to say I'm not happy, you should have told me when I phoned up yesterday afternoon that you wouldn't be able to dispatch then, but instead you wait until your customer support phone lines are closed before notifying me that you won't be dispatching my order on Wednesday after all.
From this point forward I won't be using Scan for Priority Urgent orders as you simply can't deliver as you used to. Just what has happened to your dispatch service? What's with all the delays?
You'd think that after my last order cock-up you would want to make it up to me, I guess not.
I’ve just put in a request to cancel this order as I can’t rely on you to deliver on time again, I’ll order the parts elsewhere.