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Thread: Asus P5N 32 Sli SE Deluxe - Network card

  1. #1
    Senior Member markbrown83's Avatar
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    Asus P5N 32 Sli SE Deluxe - Network card

    Hi guys,

    I came back home after work last night and turned my computer on. I noticed that the internet wasn't working and removed the cable from the back of my computer. I noticed that the lights next to the network card lights didn't go off (which they usually do). I tried the other network port on the motherboard and it works fine and the lights go off when there isn't a cable plugged in.

    I have requested RMA's but I really don't want to send my motherboard back if I don't have to. Does anyone have any suggestions? I have cleared the CMOS and unplugged all power and left it for an hour but no joy.

    My PSU started buzzing a month or two ago when I shut the computer down so I can send that back at the same time - two birds and all that!

    Its just a pain - especially because it will cost a fortune to send it back to scan. Will I get my postage money back if a fault is found?

    Thanks,

    Mark

  2. #2
    Senior Member markbrown83's Avatar
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    Scan Returns?

  3. #3
    Senior Member markbrown83's Avatar
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    I have the RMA for motherboard and power supply.

    I have a couple of questions.

    I have noticed that the 600W XClio power supply is not listed on the site anymore... so what will it be replaced with?

    Also...

    When I send the motherboard off, can I remove all the fans, cables, manuals etc and just include the motherboard so that it will be lighter, and therefore cheaper to send? I presume you will just swap the motherboard for a new one and not the whole box?

    I would appreciate a speedy reply as I am sending the stuff tomorrow morning so you should receive it by Monday.

    Thanks guys,

    Mark
    Last edited by markbrown83; 01-06-2007 at 01:41 PM.

  4. #4
    Senior Member markbrown83's Avatar
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    I have just sent back my PSU and Motherboard this morning special delivery so that it is insured and signed for.

    It has just cost me just under £40 to send them both, that is rediculous.

    If Scan find a problem with the motherboard again (as it has already been replaced) I would like to be refunded the postage cost for my motherboard. As that would be £40 in total just for send the motherboard back! Thats about a quarter of the price of the motherboard.

    What are the chances of this happening...? I think Scan are excellent as far as everything else goes... but I think I should be refunded for the motherboard considering it is the second failed motherboard?

    Mark

  5. #5
    Senior Member markbrown83's Avatar
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    Bump!!

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    they usually offer to pay shippin..

  7. #7
    Senior Member markbrown83's Avatar
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    If it is found faulty?? They didn't offer the first time I sent the motherboard back.. Its just rediculous. I love Scan but as far as returning a product goes, if it is found faulty the postage should be refunded!

    Can Scan maybe reply please?

    @Marcvs - thanks for your reply

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    they always seemed to offer it for me..

  9. #9
    Senior Member markbrown83's Avatar
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    Just checked my RMA account status - motherboard has been found to be faulty. PSU not yet tested.

    I will be hoping got a refund on the motherboard postage at least!!!

  10. #10
    Senior Member markbrown83's Avatar
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    • markbrown83's system
      • CPU:
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      • Memory:
      • 8Gb
      • Storage:
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      • Graphics card(s):
      • Gigabyte GTX 660 OC
      • Operating System:
      • Windows 8 Pro
      • Monitor(s):
      • Dell 2407WFP-HC
    No refund on postage - only if it fails within the first 28 days and to a max value of £5 (for postage).

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