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Thread: Terrible Service

  1. #1
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    Terrible Service

    Normally my orders from scan are very good. any problems are sorted out quickly but this is ridiculous.

    About 2 weeks ago I placed an order for some components to be delivered yesterday (thursday) everything was in stock they took my money all seemed well.
    Then wednesday night after I travel all the way back down south to get ready to put it together I get a text at around 8pm. This text told me that my order could not be dispatched as there was no stock available. nd I should speak to customer services. (which close at 6pm). So I wait until morning call up to find out what the hell is going on. How they can take my money give me a delivery date but not! set asde the parts I ordered. After explaining everything I exchanged the out of stock componented for new ones and was promised delivery today (friday) I phone up again as I got no confirmation of the dispatch and ofcourse it wasn't sent. I have now arranged again! for it to be delivered tomorrow and I am still waiting for confirmation on the dispatch.

  2. #2
    Retail Sales Manager Chris P's Avatar
    Join Date
    Apr 2006
    515 times in 411 posts

    Sorry for the problems you have experienced.

    If you can PM me the invoice number we will sort this out for you today.

    Best Regards

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