order problem, city link have lost the parcel

[silent]

hi

called as i am waiting for a wireless modem to arrive since tuesday and phoned city link today. They have asked scan twice for a description as it's 'missing'

can you call them to sort it out please as want the modem asap.

cheers

Ian Harden is my name.

[DavidM]

Please report this via customer services, here: http://web6.scan.co.uk/Support/index.asp or via 0870 755 4747

Thank you.

[Lee H]

Silent,

I have already logged an OLQ for this for you and I will PM the OLQ reference across now.

[silent]

ok cheers.

whats an OLQ number and do i need do anything or is it all being sorted out?

[DavidM]

On-line Query reference - a unique reference assigned to your invoice and this query.

[silent]

ok thanks for that