Hexus Free Carriage Query
I placed an order 2 days ago on the website and it came to about £18 as I needed a couple of small items. I knew about the £20 minimum order to get free shipping but couldn't figure out how to change the shipping to normal to see how much it was and if it was worth paying for shipping or order a couple of more goods. I then get a phone call off scan saying that I didn't qualify for the free shipping in which I replied there wasn't an option to take it off so I put the order through. I was told by Scan that I should open another account one for free shipping and one without. I find this shoddy to say the least that I'm asked to open another account. There should either be an option to choose free delivery or the system automatically detects and adjusts the free shipping. I was also told I should of rang my order in. Well I was at work and it was quicker to place it online through my account.
Whilst I'm appreciative of the offer of free shipping this has really cheesed me off as I spend a lot of money with Scan and very rarely go elsewhere to buy goods but lately Scan have been poor in their service and now I was put on the spot and asked to ammend my order or cancel. I now have to either reorder and have it put back 2 days or go elsewhere. Overall I'm not best please with Scan taking into account the money I have spent with Scan and will do (at the momment I'm not too sure) in the future.