Hi
I've recently sent a DOA monitor back to you guys and arranged for it to be refunded which you were glad to do as it had been tested and confirmed faulty.
Thing is, to my shock, I arrived home yesterday to find citylink have redelivered the same monitor? I say the same monitor but I actually think it might be someone else's rma'd or refurbished unit.
Reason why I believe this is becouse the box is alot tattier and taped closed with SCAN security tape, it also has what seems to be a different RMA number wrote in ink on the side of the box (as requested by scan I wrote my RMA on a piece of paper and taped it to the box). I've not opened the box nor do I have any intention of doing so.
The monitor was part of a system build that I was doing for a friend, a friend that I didn't want to put on hold for a week whilst I waited for their monitor to be RMA'd, so I bought another from elsewhere, ie even if the monitor didn't look like it was a refurb I still don't need it.
Since I'm no longer getting any response via email which I can't understand as I've not said anything rude or aggressive, I felt this was the best place to ask if one of the scan guys can look into this for me, and as arranged process my refund and arrange for the monitor to be collected, once again?
Thank you.