Very Poor Service

[GBDarkAngel]

I ordered a bucket load of stuff yesterday morning from Scan and paid approx £25 extra for delivery today.
Nothing had arrived by 1:30pm so i thought i would give them a call.

Anyways..the bottom line was the guy on the phone basically said he hadnt a clue why it hadnt been sent out as it was all in stock and there was no reason for any delays.

Ok..so heres what we will do for you. (that old chestnut)
Me - No.. Just cancel it and i will go elsewhere.

Really annoys me when they give the whole next day guarentee then charge you an extra £25 for it and they dont send it.

Will be doing my business elsewhere from now.

[Carlh]

GBDarkAngel

Please PM me your invoice number and I shal look into this further for you.

[GBDarkAngel]

Pm Sent

[Odc]

He may have actually given you a refund on the delivery had you given him a chance.

[Carlh]

GBDarkAngel,

Hopefully the conversation we have just had has cleared up the reasoning for the delay in the goods being delivered.

Regards,

[GBDarkAngel]

He may have actually given you a refund on the delivery had you given him a chance.

Any other time a fair comment m8 but you get free standard delivery via Hexus anyway so a pretty bizarre argument to make.
If i didnt need next day delivery then i wouldnt have used that option, but in this case i did.

Quick thanks to Carl for the curteous phone call.

[Odc]

Any other time a fair comment m8 but you get free standard delivery via Hexus anyway so a pretty bizarre argument to make.
If i didnt need next day delivery then i wouldnt have used that option, but in this case i did.

Quick thanks to Carl for the curteous phone call.

I've never been able to get free Saturday delivery

[GBDarkAngel]

All sorted now i think due to Carlh's help.
Reordered everything and should be here tuesday.
Thanks again for your help Carl.

[Carlh]

No problems

Glad I could help

Regards,