If you can't understand why I'm slightly miffed then I'd advise you not to bother applying for any PR jobs.
I was made aware of the rules by email, told again over the phone and it's been posted twice in this thread. Hell, does some one want to copy and paste the damn things in here just to make sure I get it now?
....and yes, why not spend more money on items I don't need just to get some free carriage. Are you in sales?
I've already had the carriage charge added as there aren't many other options.
Rules and automated systems. Just a pile of "computer says no". It doesn't make customers feel looked after. Fair enough if it was a one off order but from my order history you can see that it's not.
Enough of my moaning. Work to be done.
Have a nice day