replacement mobo missing accessories

recently, my 1 month old Abit IP-35 PRO turned up it's toes & died ( stopped outputting a signal to the monitor ). i RMA'd it, complete with all its cables & mobo accessories to scan, who found a fault with the board & replaced it pronto with another IP-35 PRO.

now, when i received the parcel & opened it up i found that all they'd sent me was a replacement board. they'd kept all the cables/driver discs/manuals/io back plate/mobo accessories etc. they'd just sent a mobo, on it's own, in a battered Abit box.

so within minutes of me recieving the replacement board i shot a query off (...) to scan & got the following responce.

XXXXXXXXXXXXXXX,

I have made the returns department aware that you are missing the accessories for your motherboard. I will get them to forward the missing items to you as soon as possible. Best Regards Scan Computers

that was on 12 October 2007 14:01:37.

it's now the 23rd & i still don't have my cables/driver discs/manuals/io back plate/mobo accessories. so i'm now stuck with a mobo and no way to use it. when can i expect my cables & mobo accessories to be sent out to me, as ide like to get my pc built up again?.