Tech support?

[AD-15]

hello,

I've been having some problems recently with my 3XS system, so I contacted Ben Smith. I was eventually told to try something out to try and fix the problem. I send another message to Ben about it. This was two weeks ago, but haven't had a reply yet. I sent another email on Tuesday to Ben, but I still had no success. I've tried phoning tech support a couple of times, but despite leaving my details as asked, I don't get a call back. Should I be using the normal tech support address? Ben has handled most of the problems I've had with the system?

What's going on guys?

[PeteG@Scan]

Ben's been on holiday this week. I've spoken to Sanjay and he has been checking all of Bens Phone and E-mail messages and answered all that have been received.

In Ben's absence your best bet is to call Sanjays line directly. I will PM you a direct contact number to speak to him now.

Pete.
3XS System Support.

[AD-15]

I tried calling him today, but all I got was the "All lines are busy" message. I did not get the option to leave a message.

[AD-15]

I've spoken to Sanjay and he has been checking all of Bens Phone and E-mail messages and answered all that have been received.

Well mine cetainly weren't answered...

As I couldn't get in touch with Sanjay, it looks like I'll just have to wait until Ben get's back.

[Ben @ Scan]

Hi I am back off my hols ...

I sent you an email before I went on holiday regarding the sound crackling issue in Vista, did you get this email? If so have you tried the new drivers and Alchemy drivers as advised?

Regards

[AD-15]

hello,

You sent me the one with the drivers a while before you left. You then sent me another one asking me to try it in audio creation mode, which I replied to, but it appears you were away at this time (this was nearly 3 weeks ago I think), so I didn't get a reply. Do you need me to send another copy of the email?

[AD-15]

Any updates on this?

[Ben @ Scan]

Please re-send the email to me through your online query

[AD-15]

hello,

How can I do this? Should I just email tech support with the exact same email message? Or do I just send the email to your address?

[Mossy]

just reply to the mail we sent via the query system.

[AD-15]

hello,

I don't have any of these in my inbox, I was in touch with Ben using his normal scan email address. Shall I just create a new OLQ using your website?

[AD-15]

*bump*