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Thread: Saturday delivery

  1. #1
    UpG
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    Saturday delivery

    Invoice Number:

    Hi Scan

    The original invoice for the above order was taken on the 18th of June, i requested a saturday delivery, originally on the 28th of June.

    Due to a graphics card being out of stock and subsequently discontinued the order was delayed. I was emailed by the very friendly Dawn on the 28th and selected a replacement card. I requested delivery for the next saturday (5th, tomorrow), as I am working during the week, and not usually able to collect any large parcels due to my only transport being two wheels.

    Happy so far

    Everything has been in stock for the last week and yet you have failed to pick and send out the order on time, dispite having a weeks notice. I would like to point out I paid almost £25 for a saturday delivery service.

    Unfortunatly am now not going to be home for the next two weekends (a wedding and holiday respectivly), so saturday delivery is likely to result in a lovely "while you were out card".

    Please could you refund the difference between the Saturday delivery and the normal next working day and just attempt the delivery during the week. I'll have to figure out a way of getting it from the Citylink office.


    Cheers, Martyn
    Last edited by Carlh; 05-07-2008 at 10:31 AM. Reason: removed invoice number

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    Re: Saturday delivery

    Don't CityLink send the item back if no response after a couple of attempted deliveries?

  3. #3
    UpG
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    Re: Saturday delivery

    They hold it at their depo for a while first though. I should know as i'm constantly there

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    Moderator Carlh's Avatar
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    Re: Saturday delivery

    UpG,

    The order has been picked by our warehouse staff however it appears not to have been dispatched, as this was a finance order it has to go to your home address therefore if you can advise on which day next week you will want the order I shall look into this further for you. If you dont want the goods delivered on a Saturday I shall get a credit raised for the difference.

    Regards,

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    UpG
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    Re: Saturday delivery

    Hi Carlh

    I have arranged to be off of work for tuesday, can the delivery be made on that specific date?

    And, yes, i would like to be refunded the extra cost of saturday delivery please.

    thanks

  6. #6
    Moderator Carlh's Avatar
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    Re: Saturday delivery

    I shall request that the goods are shipped for delivery on Tuesday, once the goods have been shipped and delivered to yourself I shall also request that the credit is raised.

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    UpG
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    Re: Saturday delivery

    Hi

    The goods have been recieved, thanks.

    As yet no credit has hit my account. Could someone chase this up.

    Cheers, Martyn

  8. #8
    Moderator DavidM's Avatar
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    Re: Saturday delivery

    That should show in a couple of days time for you.

  9. #9
    UpG
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    Re: Saturday delivery

    Hi Scan

    Still nothing showing in my bank

    It's been more than a few days.


    Thanks, Martyn

  10. #10
    UpG
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    Re: Saturday delivery

    Hello?

    Still nothing in my account!

    Martyn

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    UpG
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    Re: Saturday delivery

    Still waiting!

  12. #12
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    Re: Saturday delivery

    UpG,

    I have requested that this is looked into as soon possible by our customer service department.

    Regards,

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    Re: Saturday delivery

    Still no contact!

    Still no refund!

    Help!

  14. #14
    UpG
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    Re: Saturday delivery

    Bump

    No contact, No refund

  15. #15
    UpG
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    Re: Saturday delivery

    Still no contact and no refund.

    Day 32....

  16. #16
    Moderator Carlh's Avatar
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    Re: Saturday delivery

    Hi,

    As this was a finance order the refund we have had to raise via a cheque as the credit agreement has been finalised by V12 finance.

    The cheque has been raised and should be with you at the beginning of next week.

    Sorry for the delay

    Regards,

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