Originally Posted by
Saracen
The interesting point, to my mind, is that they clearly don't reject every RMA of this type.
They have the evidence they "need" if there isn't clear evidence that the fault is something inherent at the time of supply. That, whether we like it or not, is the legal position.
But the fact that they don't use that for virtually every RMA that's more than 6 months old speaks volumes. They could reject any RMA over 6 months unless it can be proven to be an inherent fault. But if they did, we'd see a LOT of threads about it. And we don't.
You're right, it's often very hard indeed to tell quite what failed, and even harder to tell why. But after 6 months, if it can't be proven to be an inherent fault, they don't have to replace it or refund. Yet, by and large, they do.
bibio put it well - there's a fine line between legal obligations and customer service. By and large, most of the time, Scan seem to err well on the side of customer service. But there is a line and obviously they felt that the damage on the board on this occasion was too close to, or over, that line. That doesn't mean they're right in that assessment, but technically, it'd be for the buyer to prove they're wrong. However, they say they'll send the board to Asus for an expert assessment. Short of just giving in to every claim they receive, they have to draw the line somewhere. firsttimebuyer is just unlucky that they've drawn it here.